We have an exciting new opportunity for a Head of Business Services to join a growing, independent firm in Wakefield.
As the Head of Business Services, you will be responsible for:
* Acting as the primary contact for Business Services, managing client relationships, team input, and escalated issues.
* Managing a portfolio of clients, ensuring high standards of service.
* Overseeing payroll delivery and hold overall responsibility for personal tax.
* Ensuring compliance with regulatory requirements, including onboarding and AML.
* Advising clients on commercial and tax matters, identifying needs and solutions.
* Handling fee negotiations, billing accuracy, and time/cost recovery.
* Leading, mentoring, and developing team members, fostering a high-performance culture.
* Allocating work and maintaining high technical standards across the team.
* Supporting development of apprentices and trainees, ensuring progress toward qualifications.
* Contributing to strategic planning and continuous improvement initiatives.
* Maximising use of IT systems (Sage, Xero, CCH, MS Office).
* Ensuring adherence to CPD and internal training programmes.
To qualify for this Head of Business Services role, ideally you should meet the following:
1. Experience managing your own portfolio of clients and overseeing staff.
2. Thorough expertise in key areas of regulation, co...