The Product Coordinator will play a key role in supporting the successful adoption and usage of Howdens digital ecosystem platforms. The role is responsible for developing quality training materials, supporting change management activities and maintaining knowledge resources. This position works closely with our Change Management Lead, Product Managers and key business stakeholders to support and improve user experience.
Key Responsibilities
Change Management Support
* Support change management activities across our ecosystem including:
o Adoption reporting
o Supporting user engagement initiatives
o Organising and facilitating periodic feedback sessions
o Coordinating structured feedback campaigns
* Act as a central point of coordination between users, product teams and change stakeholders.
Training & Documentation
* Production of clear, user-friendly training materials which include but are not limited to:
o Internal and external user guides
o Onboarding guides
o Process documentationTraining presentations and slide decks
* Create and maintain training videos to support internal users in navigating and using the platform effectively.
* Ensure all training materials are kept up to date in line with platform enhancements and feature changes.
Reporting & Insights
* Track and report client onboarding and adoption statistics to key stakeholders across Howden.
* Support in the analysis of engagement and usage data to help inform change and product decisions.
Knowledge Management & Intranet
* Develop and maintain the internal intranet site and asset bank within the Single Source of Truth (SharePoint intranet).
* Ensure documentation, training assets and resources are well organised, accessible and easy to navigate.
* Coordinate with the Global Marketing business area to ensure other internal social media platforms (Viva Engage, Howden World) are updated regularly with accurate programme information.
Stakeholder Engagement
* Work closely with Change and Product Managers to support product updates and change initiatives.
* Assist in ensuring consistent communication and messaging to internal business users and stakeholders throughout the product lifecycle.
User Support
* Provide Level 1 support to internal and external users of digital ecosystem products across all active implementations as required. This will be reviewed regularly to manage workload and capacity effectively.
* Log, triage and resolve user issues, escalating where appropriate and ensuring timely communication with users.
Skills & Experience
Essential
* Experience producing training materials, user guides or process documentation for internal/b2b audiences
* Experience creating training videos or other media content.
* Strong organisational skills, with the ability to prioritise tasks according to business needs.
* Ability to work autonomously within a remote/hybrid working environment.
* Experience working directly with customers in either a B2C or B2B environment.
Desirable
* Experience supporting change management or user adoption activities.
* Experience working within product, technology or digital environments.
* Experience developing and maintaining SharePoint intranet sites.
* Experience working within the Insurance or Employee Benefits sector.
Desired Skills and Experience
* Experience producing training materials, user guides or process documentation for internal/b2b audiences
* Experience creating training videos or other media content.
* Strong organisational skills, with the ability to prioritise tasks according to business needs.
* Ability to work autonomously within a remote/hybrid working environment.
* Experience working directly with customers in either a B2C or B2B environment.
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