* Deliver a high-quality service to all visitors at the Student Living Hub
* Respond promptly and effectively to customer enquiries across all channels (in-person, email, telephone, and social media) concerning a full range of accommodation issues
* Advise students on appropriate housing options, including University, Partner, and private sector accommodation
* Provide updates to the wider team on Key Performance Indicators (KPIs) and trends related to customer enquiries
* Manage the accommodation transfer process and requests for early release from accommodation
* Handle complaints confidently and efficiently, escalating issues to the relevant manager when necessary
* Update the student record database, StarRez, ensuring records are current and all correspondence is logged accurately and professionally
* Monitor knowledge bases and University websites to ensure their relevance, accuracy, and support a quality user journey
* Ensure clear communication and effective information sharing with other Student Living departments and across the University
* Maintain up-to-date knowledge of private accommodation options across Birmingham (training will be provided)
* Generate references for students moving into the private sector
* Adhere to General Data Protection Regulations (GDPR), IT, Health and Safety, and financial policies, and other relevant legislation at all times, handling sensitive and confidential information professionally
* Undertake any other duties commensurate with the grade of the post as required
* You will be expected to engage fully with the University of Birmingham apprenticeship scheme, attending mandatory group days and contributing to the successful promotion of the scheme by representing your department in a positive manner
Vacancy Title
Apprentice Customer Service Advisor
Employer Description
A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching.People are at the heart of what we are and do.The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.
Apprentice Customer Service Advisor
, Apply From: 26/07/2025
Learning Provider
Delivered by HIT TRAINING LTD
Employer
UNIVERSITY OF BIRMINGHAM
Vacancy Description
Main duties the apprentice will learn:
* Deliver a high-quality service to all visitors at the Student Living Hub
* Respond promptly and effectively to customer enquiries across all channels (in-person, email, telephone, and social media) concerning a full range of accommodation issues
* Advise students on appropriate housing options, including University, Partner, and private sector accommodation
* Provide updates to the wider team on Key Performance Indicators (KPIs) and trends related to customer enquiries
* Manage the accommodation transfer process and requests for early release from accommodation
* Handle complaints confidently and efficiently, escalating issues to the relevant manager when necessary
* Update the student record database, StarRez, ensuring records are current and all correspondence is logged accurately and professionally
* Monitor knowledge bases and University websites to ensure their relevance, accuracy, and support a quality user journey
* Ensure clear communication and effective information sharing with other Student Living departments and across the University
* Maintain up-to-date knowledge of private accommodation options across Birmingham (training will be provided)
* Generate references for students moving into the private sector
* Adhere to General Data Protection Regulations (GDPR), IT, Health and Safety, and financial policies, and other relevant legislation at all times, handling sensitive and confidential information professionally
* Undertake any other duties commensurate with the grade of the post as required
* You will be expected to engage fully with the University of Birmingham apprenticeship scheme, attending mandatory group days and contributing to the successful promotion of the scheme by representing your department in a positive manner
Key Details
Vacancy Title
Apprentice Customer Service Advisor
Employer Description
A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching.People are at the heart of what we are and do.The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.
Vacancy Location
Edgbaston Birmingham B15 2TT
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000333320
Key Dates
Apply From
26/07/2025
Closing Date For Applications
2025-08-10 23:59:59
Interview Begin From
Possible Start Date
2025-09-22 00:00:00
Training
Training to be Provided
* Customer Service Practitioner Level 2 Apprenticeship Standard
Learning Provider
HIT TRAINING LTD
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatience
Apply Now #J-18808-Ljbffr