Complaint Specialist
Location: Beeston, NG9 1LA
Salary Banding: £29,593 - £31,150
Hybrid working to be discussed at interview stage
As a Specialist Complaint Handler here at MTVH, you will be responsible for resolving complex complaints, CEO complaints and responding to MP, Councillor and Ombudsman enquiries. You may also support the wider Customer Care Team to deliver satisfactory resolutions.
You will work as a team to ensure MTVH is helping resolve customer disputes that are deemed fair and clear in resolution.
You will be responsible for developing customer satisfaction through root cause analysis as well as help defining continuous improvements for the customer journey. You will build relationships with senior executives at MTVH, The Housing Ombudsman, MP's, Councillors and the MTVH Policy Team.
What you'll need to succeed
Strong knowledge and experience in resolving customer disputes
Ensures that appropriate actions and remedies are taken internally to resolve escalated customers problems and concerns
Confident at communicating with senior leaders and members of parliament where appropriate
Exceptional Organisation
Excellent communication and written skills
Report writing skills to ensure regular updates into senior executives on the progress of complaints, orders and improvements
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