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Location: Remote – UK based, must have UK right to work
Rate: £550/d inside of IR35
Duration: 3 months
We’re working with a fintech company hiring for a Service Designer to identify opportunities for internal efficiencies over an initial 3-month period.
This hire will:
1. Research internal processes and practices, including contextual research and shadowing with customer operatives.
2. Identify opportunities for measurable impact within internal process flows and current ways of working.
3. Develop recommendations for change, collaborating with product and engineering teams, which may include revised process flows, new technology, or redesigning digital products or services.
4. Note: UX/product design skills are required to make effective recommendations. The candidate should bring UX design proficiency, even though the client has a well-developed design system.
Note: This is not a process mapping or blueprinting project. The focus is on delivering measurable impact through recommendations.
Ideal candidates will have:
* Experience working on projects aimed at improving internal efficiency, especially with sales and operational teams.
* Consideration of AI tools to enhance efficiencies.
Candidates must reside in the UK and have full right to work.
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