Operational Governance & Change Control Lead, Stirling or Reading, Hybrid Summary of the role A FCA regulated life & pensions service provider are seeking a dedicated professional to join the company, as an Operational Governance & Change Control Lead. They are looking for someone who will be responsible for maintaining and improving ways of working, operating within a highly complex and regulated environment to administer effective governance and change controls to support their front-line operational teams during periods of change to maintain excellent levels of customer service. What you'll be doing Working directly with the company's Central Change Team, Client, IT, 3rd party suppliers, Front and Back-office teams, to support the governance, planning and control of operational change projects. Assisting in developing the operational change roadmap to ensure that change affecting our operational teams is planned effectively, and that all key milestones, contention, dependencies and risks are identified and documented. Leading and coaching direct reports to source data inputs required across a range of areas including change impact assessments, benefits tracking and produce governance reports. Working with the key stakeholders to identify and plan necessary resource involvement to successfully deliver change projects, whilst also documenting and reporting potential risks and issues. Managing necessary frameworks, processes and documentation to exceed minimum requirements and to protect and report on Service Levels across operations. Applying change management processes and tools to support the business to successfully deliver strategic priorities. What we're looking for Proven track record of managing projects / programmes. Experience of management and motivation of a team. Experience of managing multiple stakeholders. Demonstrated ability to quickly learn new processes. Knowledge of FCA regulations. Skilled in Planning / PMO. Proficient in Microsoft Excel and PowerPoint. Soft Skills Strong interpersonal skills and able to build and maintain relationships. Highly organised with a proven ability to prioritise and manage conflicting demands. Solid understanding of change and governance processes. A fast learner who is adept at problem solving and conflict resolution. Ability to negotiate and influence people to deliver without direct authority. Resilient and work well with changing priorities. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.