Billing Administrator
Location: Cromwell HSK, London (W8 5ED)
Employment type: Permanent. Full‑time 37.5 hours per week.
Salary: £29,000 + fantastic benefits.
Work style: Hybrid (up to 2–3 days in office).
Become part of our UK support functions, helping customer‑facing colleagues deliver exceptional standards of service and patient care.
Role Responsibilities And Duties
* Prepare and issue accurate patient invoices in line with hospital tariffs, consultant agreements, and insurer rules.
* Check supporting patient documentation to validate all charges are correctly captured and complete.
* Process patient billing for all payors in line with their agreements.
* Submit invoices accurately and timely, including validation of EDI claims.
* Raise requests for patient refunds, courtesy discounts and consultant fees, and post them to the hospital billing system.
* Perform general administrative duties, training, and attend meetings as directed by the Billing & Credit Control Manager.
Stakeholder communications
* Familiarise with insurer contracts and coding requirements to deliver billing compliance.
* Handle queries from patients, doctors, purchasers and other departments via telephone, mail, and in‑person.
* Build and maintain effective relationships across Finance and other business units.
Continuous improvement
* Identify solutions to inefficiencies, risks and opportunities to improve billing processes.
* Assist with system improvements, reporting enhancements, and data accuracy checks.
Controls, Reporting & Compliance
* Maintain accurate billing records and audit trails.
* Support month‑end processes, reconciliations, and reporting as required.
* Ensure all billing activities comply with internal controls, pricing structures, and regulatory requirements.
* Assist with internal and external audits where necessary.
* Meet KPI requirements set by the Billing Team Supervisor.
Benefits
* 25 days holiday, increasing with length of service, with option to buy or sell.
* Bupa health insurance, pension plan and life insurance.
* Onsite gyms or local discounts where no onsite gym is available.
* Viva global wellbeing programme and a range of family‑friendly benefits.
* Additional perks and online discounts.
Equal Opportunities Statement
Bupa is a Level 2 Disability Confident Employer. We will offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role and provide reasonable adjustments as part of our recruitment process.
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