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Night Receptionist
The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU
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About us:
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
Key Responsibilities
* Deliver exceptional customer service and maintain high standards of professionalism and efficiency.
* Handle guest check-ins and check-outs, resolve guest concerns, and ensure that guest requests are fulfilled promptly and accurately, creating a positive and welcoming atmosphere.
* Work closely with the Night Security Officers to ensure the security and safety of the site during night time hours.
* Maintain clear and efficient communication between night reception, other departments, and management. Keep accurate logs of incidents, guest interactions, and daily activities.
* Handle escalated guest complaints or issues, providing effective solutions while maintaining a calm and professional demeanour.
* Perform administrative duties such as preparing reports, completing night audit procedures, updating guest profiles, and ensuring accurate and organised records.
* Conduct regular checks to ensure the quality of guest services, room cleanliness, and adherence to brand standards.
* Ensure compliance with hotel policies and procedures, particularly in relation to safety, security, and guest privacy.
What are we looking for?
* Must have hotel reception experience
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and the capacity to handle stressful situations with professionalism.
* Knowledge of hotel management systems and software (Opera Cloud).
* Familiarity with security and safety protocols.
* Flexibility to work night shifts, including weekends, and public holidays as required.
* Attention to detail and organisational skills.
* Professional appearance and demeanour.
What's in it for you?
* Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports)
* Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the L+R portfolio
* Employee Assistance Programme (access for your family also)
* Online Benefits Portal
* Fully-funded Apprenticeships
* Free lunch and free parking
* Staff social events/parties/awards
* Cycle to Work Scheme
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The Lensbury Broom Rd, Teddington, Middlesex, TW11 9NU
* Job RefTLH1272
* BranchThe Lensbury
* LocationTeddington
* Salary/Benefits£10,991k + excellent benefits inc. use of leisure, EAP, discounts and more!
* Contract typePermanent
* HoursPart Time
* Shift pattern22:45 - 07:15
* Hours per week16
* Date posted02/07/2025
* Closing date15/08/2025
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