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Hours:
36 hours (full time) Mon, Tue, Wed, and Fri 0845-1700, and Saturdays on a rota basis 0915-1200.
Fixed Term for 12 months from start date.
Salary:
£23,600 Pro Rata
Closing Date:
Thu, 15 May 2025
Are you passionate about helping others and providing exceptional customer service?
Would you like to join an organisation that puts its customers at the heart of what they do?
If so, then Skipton Building Society has the perfect opportunity for you! We are recruiting for a Customer Consultant within our Aberdeen Branch.
The role of Customer Consultant includes engaging in conversations to find out our customers’ needs, providing information about our full savings range, products, and services. By really listening and getting to know our customers, you will help them review their circumstances and goals, while providing a straightforward, helpful service that lets your enthusiasm and professionalism shine.
Our branches are the heart of our local communities. Increasingly, our customers want the flexibility of doing transactions online and engaging via our contact centre. In-branch, we support customers face-to-face, virtually, and through outbound contact, reaching customers at relevant times. Whether promoting a new product or resolving a problem, you will always place our customers’ needs at the core and deliver first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver, and over time, a fountain of knowledge to help them achieve their financial goals.
Who Are We?
Not just another building society. Not just another job.
We are the fourth biggest building society in the UK. What makes us different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.
We are interested in who you are as a person because our membership is diverse. Our purpose is to help more people have a home, save for life ahead, and support long-term financial wellbeing.
Together, you can help us build a better Society!
Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background and goals, we will help you take the next step towards a better future.
What Will You Be Doing As A Customer Consultant?
1. Be the First Point of Contact: Welcome customers in-branch and over the phone, making a positive first impression.
2. Engage and Understand: Ask insightful questions to uncover and understand customer needs, providing tailored solutions.
3. Listen and Tailor Solutions: Offer personalized solutions based on each customer’s circumstances.
4. Proactive Outreach: Reach out to customers by phone to identify needs and discuss support options.
5. Maintain Accurate Records: Use internal systems to keep customer records up-to-date, with special attention to vulnerable customers.
6. Adhere to Policies: Follow policies, standards, and controls, supported by training and coaching.
What Do We Need From You?
* Previous experience interacting with customers. Experience in banking, building society, retail, food & beverage, guest services, or health/care sectors is valued. A passion for delivering exceptional service is essential.
* The ability to work well with others, demonstrating a ‘one-team’ mindset.
* Ability to handle busy days and manage a variety of customers with excellent time management.
* Desire and ability to grow, adapt, and change with business needs.
What Is In It For You?
The role is a Fixed Term Contract of 12 months, working 30 hours per week across Monday to Saturday. Exact hours to be discussed at interview.
The salary is up to £24,000 per annum, pro-rated to £19,999.20 based on 30 hours per week.
Benefits include:
* Annual discretionary bonus scheme
* 25 days annual leave + bank holidays, increasing to 30 days after 5 years
* Holiday trading scheme
* Employer-matched pension contributions up to 10%
* Access to Employee Assistance Programme and online discount platform
* Charity initiatives with paid volunteering days
* Colleague mortgage and savings accounts, discount schemes
* Training and development opportunities
* Private medical insurance
* Salary Sacrifice Scheme for hybrid/electric cars
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