Overview
Customer Support Service Specialist (Apache) – Boeing Defence United Kingdom Limited. Boeing Defence United Kingdom (BDUK) provides design and sustainment support services to multiple rotary and fixed wing aircraft including AH-64E, CH-47, C17, P8-A and E-7. The role is hybrid, supporting BDUK colleagues and the customer at Middle Wallop, Yeovil and Bristol sites.
Responsibilities
* Generate engineering solutions for the Delivery Team (DT) Engineering Authorities (EA) to address airworthiness, maintenance and sustainment issues affecting the UK AH‑64E fleet.
* Maintain and update airworthiness records and tasking within RESOLVE and other MoD systems (e.g., GOLDesp where applicable).
* Undertake independent pre-release verification reviews of Air-system Document Set (ADS) updates, ensure correctness to approved changes, and raise issues to the ADS team and EA prior to formal release.
* Attend and actively participate in Integrity Management meetings and ADS review boards when requested.
* Conduct technical research and lead analytical investigations into technical issues; develop interim and final engineering recommendations and perform associated analysis when requested.
* Ensure all tasked work submitted for approval complies with relevant MAA, MoD, DT policy, MAM‑P, MAA Regulatory Publications (MRP), Defence Standards and Special Instructions (SI(T)).
* Coordinate between CAMO, Engineering Authority, Air Systems Coordinating Design Authority (Mesa), technical authors and internal BDUK teams to deliver engineering outcomes.
* Review and improve technical content, structure and readability of manuals, IETMs, RPSTLs, TMs, Service Modifications (SM), Technical Instructions (TI), Product Notifications (PN) and other publications using the approved amendment process.
* Provide mentoring and technical guidance to junior engineers.
* Support Continuous Improvement (CI), Cost Reduction Initiatives (CRI), employee engagement and other cross-functional improvement activities.
* Where needed, perform “over and above” tasking to maintain and improve engineering standards across Boeing functions.
Essential / Basic Qualifications
* HNC in Engineering (minimum) or demonstrable experience.
* Eligibility to obtain UK SC Security Clearance.
* Extensive practical experience in aircraft maintenance, support engineering or equivalent sustainment experience (preferably rotary wing / AH‑64 Apache).
* Knowledge of UK MOD / Army aircraft maintenance policies, processes, organisation and constraints, including practical MoD project experience.
* Understanding and experience with MAM‑P, MAA Regulatory Publications, Defence Standards and SI(T).
* Experience with MoD RESOLVE and GOLDesp systems.
* Strong ability to analyse and interpret engineering product data (drawings, part lists, supplier data, wiring diagrams and schematics).
* Proven experience applying engineering principles to develop technical solutions to operational, maintenance and quality problems.
* Strong customer focus and stakeholder engagement skills; able to communicate effectively with MoD, maintenance organisations and internal Boeing teams.
* Competence in managing configuration and maintaining document archives and data files.
Preferred Qualifications and Experience
* Significant AH‑64 Apache (Mk1, D or E) or rotary wing depth and fleet maintenance experience.
* Engineering degree and professional registration (CEng or IEng).
* Proficiency in Microsoft Office tools (Word and Excel).
* Previous experience collaborating with dispersed teams and DO interfaces.
Working Conditions
Hybrid on-site working across BDUK sites (Middle Wallop, Yeovil, Bristol). Occasional travel to customer and Boeing sites in the UK.
Notes
Security clearance requirements apply. Visa sponsorship is not provided. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll. This position is UK local/hired. The successful candidate will be expected to undergo a Security Clearance process requiring 5 years of uninterrupted UK residency prior to applying.
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