Summary About us: At Hive, we're in the business of helping businesses - and it all starts with people. From ambitious start-ups to industry giants, we partner with organisations to solve real-world challenges through smart, human-centred solutions. Whether it's navigating change, designing future-ready org structures, refining talent strategies, or building a thriving culture from the ground up, we bring energy, empathy, and expertise to every challenge. This is People Solutions done differently. We're hands-on, strategic, and unafraid to get into the messy middle of things - helping our clients attract, retain, and empower the people who drive their success. From HR transformation and leadership development to policy design and workforce planning, we make work work better - for everyone. And we create the same space for our team to grow, contribute, and thrive. Sound like your kind of Hive? Let's build better, together. The Role: We are seeking a sophisticated HR Services Team Leader to spearhead our HR Service Centre. In this pivotal role, you will lead a dedicated team of HR Administrators and Coordinators, ensuring the delivery of high-quality, efficient, and customer-centric HR services across the entire employee lifecycle. In this pivotal role, you will drive the evolution of our HR transactional framework and compliance standards within a high-volume shared services environment. Collaborating closely with the HR Services Manager and Director of People Operations, you will lead digitalisation initiatives to streamline workflows and guarantee peak payroll accuracy Contract: Permanent full-time position Schedule: Monday to Friday, 37.5 hours per week Location: Hybrid, 3 days in the office What You'll be Doing: Team Leadership & Mentorship: Lead, support, and motivate a team of HR professionals. You will drive performance through regular coaching, feedback, and robust development plans to ensure timely delivery across onboarding, payroll, and offboarding. Operational Excellence: Oversee daily operations within the ITSM, ensuring strict adherence to SLAs and KPIs. You will be responsible for quality assurance, identifying trends, and mitigating risks across the team's output. Compliance & Risk Management: Serve as the HR Champion for compliance systems (RTW, DBS, and Vetting). You will act as the primary escalation point for complex transactional issues, ensuring all actions align with current legislation and internal policies. Process Transformation: Contribute to the continuous improvement of HR policies and systems. You will identify opportunities for automation and one-touch processing to enhance efficiency and data integrity. Payroll Integrity: Manage HR-related payroll queries with precision. You will implement control measures to mitigate future errors and provide monthly performance summaries to senior leadership. Stakeholder Collaboration: Work alongside Payroll, Talent, and HR Business Partners to ensure a seamless, integrated HR service that meets the needs of all key stakeholders. What You'll Bring: You possess a proven track record of leading teams within an HR Service Centre, ideally within a medium-to-large organisation managing high volumes of activity. You are adept at using HR Information Systems (HRIS) and data analytics to monitor service delivery and drive excellence. You have a deep understanding of Right to Work, DBS, and Data Protection Act obligations. You have experience in identifying and implementing workflow enhancements. You maintain the highest levels of confidentiality and professionalism, with the ability to influence and guide stakeholders at all levels. While a CIPD qualification is desirable, it is not essential. Please note, we expect all staff to share our commitment to safeguarding and promoting the welfare of children/young people, so an enhanced DBS disclosure will be sought by the company The Perks: 25 days holiday 8 Bank Holidays your birthday off! Buy or sell a holiday scheme (because flexibility matters!) Life insurance, private medical insurance, and amazing high street discounts Enhanced family-friendly leave A competitive salary Fantastic learning and development support - including the chance to gain qualifications We believe in making work human. That means fun, flexibility, support, and the freedom to grow and thrive. If you're looking to build your career in HR, make a real impact, and work with a team that cares, this could be your next step.