Role: Service Desk Team Lead
Location: Whalley/Clitheroe (On-site initially, hybrid available further down the line)
Salary: £30,000 £35,000 (depending on experience)
A growing Managed Service Provider is looking for a hands-on Service Desk Team Lead to join their close-knit team. This is a great opportunity for someone ready to step up into a leadership role while still remaining technically involved on a day-to-day basis.
Youll play a key role in supporting the service desk function, mentoring a junior engineer, and ensuring a high level of service delivery across a varied client base.
The Role:
Act as the first point of escalation for 1st and 2nd Line support issues
Lead from the front by actively handling support tickets across the Microsoft stack
Mentor and support the development of a junior engineer
Assist with workload management, prioritisation, and service desk efficiency
Deliver excellent customer service and maintain strong client relationships
Contribute to continuous improvement of processes and documentation