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Clarify is growing at an impressive rate as we continue to broaden and deepen the solutions we provide to global enterprise technology brands and high growth scale-ups. As a result of our success, we’re looking for an IT Manager to join the Business Partnering team. As a security conscious and commercially aware IT expert, this is a high-impact opportunity to establish yourself within our growing organisation
Responsibilities
* Oversee daily IT operations, ensuring smooth functionality across all systems, networks, and software applications
* Provide guidance, support, and mentorship to an IT Technician, delegating tasks and ensuring timely issue resolution
* Working to KPI’s in line with business needs Assisting with “hands on” day to day IT support Serve as the first point of escalation for complex technical issues, providing hands-on support for troubleshooting, system maintenance, and network management
* Collaborating with our Learning Academy to identify and build training for new IT systems
* Monitoring the use of equipment, software, and services to ensure functionality and efficiency Identifying the need for upgrades, configurations or new systems
Experience
* Proven experience within an IT Manager position or similar role
* Proven ability to prioritise effectively and manage the expectations of both internal and external stakeholders at all levels
* Excellent communication skills to all levels of the business and all technical abilities
* A proven track record delivering in a high-volume environment
* An excellent relationship builder with a friendly approach who is driven to deliver, autonomous and self-directed
Technical experience
* Windows IT Infrastructure
* On Premise Active Directory with Group Policy Objects
* Azure AD with Microsoft InTune
* IP Networking design and administration
* PowerShell
* Support of remote office and home users
* Knowledge of our technology stack: Okta, Salesforce, Azure AD, Microsoft 365, Teams, SharePoint
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