At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Enterprise Digital Experiences (EDX) is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App, Web, Identity, Digital Commerce & Customer Personalisation.
As a team we are focused on driving Cardmember engagement, satisfaction, and revenue, through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the Enterprise, we bring the best of American Express’ payment and payment-related services to life through our digital experiences.
The Customer Personalization Team is amongst the core team within EDX, focused on integrating intelligence and value into customer channels, with the aim of improving customer satisfaction, driving revenue contribution, and unlocking efficiency.
The Senior Associate, Digital Product Management will play a key role in supporting the evolution of key personalisation products, accelerating growth and embedding personalisation across the Enterprise. If that fits your career vision, we'd love to hear from you.
How will you make an impact in this role?
1. Work directly with teams including (but not limited to) Product, Technology and Analytics within an agile environment to break down requirements into user stories and own feature delivery end-to-end.
2. Actively participate (and at times, lead) pre-launch testing and post-launch validation with key partners across Marketing, Product Operations, Technology, and Analytics (plus other teams where relevant)
3. Partner with Analytics to assess the value of new features and conduct strategic analysis to recommend enhancements to our capability roadmap. Also, critically evaluate existing features and functionality.
4. Assist with the creation of clear and compelling presentations for executive audiences and partners.
5. Support workstreams to continuously evolve and improve our underlying platforms.
Minimum Qualifications:
6. Experience in product development or product management, including Agile software development and tools like JIRA, Rally, Mural, or InVision.
7. Understanding of roadmapping, backlog management, story writing, and testing.
8. Proven ability to collaborate effectively with cross-functional teams.
9. Strong technical aptitude and ability to grasp complex processes quickly.
10. Excellent communication skills for both technical and non-technical audiences.
11. Comfortable working in ambiguous, fast-changing environments and able to adapt quickly.
12. Skilled at analysing data from multiple sources to assess product performance and make informed recommendations.
13. Detail-oriented with strong proficiency in PowerPoint and Excel for creating impactful presentations and analyses.
14. Self-motivated, proactive, and accountable, with the ability to work independently across time zones.
15. Bachelor’s degree (preferably in business, product development, digital marketing, systems management, or a related field) or equivalent experience.
Non-considerations for sponsorship:
Employment eligibility to work with American Express the United Kingdom is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
16. Competitive base salaries
17. Bonus incentives
18. Support for financial-well-being and retirement
19. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
20. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
21. Generous paid parental leave policies (depending on your location)
22. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
23. Free and confidential counseling support through our Healthy Minds program
24. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.