Job overview
An opportunity has arisen to become a member of the Facilities Helpdesk team. The post is a permanent part time position.
The hours of work are on a three week rolling rota
8am to 4pm week 1,
09.30 to 17.30 week 2
11am to 7pm week 3
You will be working in a small call centre environment dealing with Bed Maintenance and various types of transport requests from the Trust.
Main duties of the job
Main Duties of the Job
Log Bed Maintenance calls to appropriate contractor
Book Discharge transport with approprite provider
Booking Couriers and Taxi for Trust
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post.
Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
Detailed job description and main responsibilities
The candidate should have good communication & I T skills. The applicant will need a flexible approach and be able to work both, in a team and on their own initiative.
The applicant will need to be enthusiastic and adaptable within the Helpdesk and its varied roles.
The applicant would be dealing with all types of Estates and transport requests from across the Trust and dealing with the general public as well. They will be working in a busy environment and must be able to prioritise calls and workloads.
Please note this vacancy will close before the advertised closing date if sufficient suitable applications are received.
Person specification
QUALIFICATIONS & TRAINING
Essential criteria
1. Qualifications GCSE English and Maths
Desirable criteria
2. -NVQ level 3 or experience in Customer Care
EXPERIENCE/ KNOWLEDGE
Essential criteria
3. Knowledge of & ability to use the software program
Desirable criteria
4. Experience Switchboard / Call Centre
COMMUNICATION SKILLS
Essential criteria
5. Good verbal and written skills
Desirable criteria
6. Ability to exercise judgement & implement actions
Logistics
Essential criteria
7. Logistics Background
Desirable criteria
8. 2 Years experience