Job Description
Welsh Speaking Customer Service Advisor
Cardiff (hybrid)
£15.59 per hour
37 hours, Monday-Friday
Until 31st March 2027
Join our public sector client as a Welsh Speaking Customer Service Advisor and become a key part of their Contact Centre team. You’ll deliver high-quality support across phone, email, and social media, ensuring every customer receives a professional and positive experience.
What you’ll do:
* Handle a wide range of enquiries and transactions
* Deliver excellent service across multiple channels
* Support continuous improvement in customer service
What you’ll need:
* Fluent Welsh speaker with strong communication skills
* Experience in a customer-facing, multi-channel environment
* Confident using CRM systems and Microsoft applications