Overview
We are seeking a dynamic and experienced Head of Sales and Customer Service to lead our client care tea.. This pivotal role involves overseeing all sales and customer service operations. The ideal candidate will possess strong line management skills, a background in direct telesales, and proficiency in pipedrive, along with excellent sales training skills
Company Description
Diamond Skin Care is a multi-award winning dermatology company with headquarters based in Norwich, Norfolk. Clinic centres operate in Norwich, Colchester, Doncaster and Sutton Coldfield with expansion plans to open a further 12 centres.
Our Norwich headquarters manage all facets of sales, customer service and creation of marketing collateral for all current and future UK centres
Role Description
This is a full-time on-site role for the Head of Sales and Customer Service located in Norwich. The post holder will
* Line manage a team of 6-10 client care assistants (CCAs) and lead them in servicing incoming leads via phone, email and webform
* Develop telesales training and strategies with a focus on sales conversions for existing and new team members
* Monitor sales performance of products, channels and team members
The role would suit a people oriented individual who thrives on connecting with the team and clients and enjoys nurturing more junior staff. You will be leading and up -skilling a team in incoming lead handling via phone, emails and contact forms enquiring about a dermatology service they require. These are warm leads in a high need market so high conversions are ultimately expected.
Salary and Benefits
£50K-55K/annum (negotiable for the right candidate)
25 days annual leave plus bank holidays
Salary sacrifice car scheme
Discounted DSC services for employees and family members
Qualifications
* Strong TeleSales and Customer Service skills
* Proven sales training skills
* Strong communication and interpersonal skills
* Ability to work independently as a leader and as part of a leadership team
* Experience in use of spreadsheets and pivot tables
* Bachelor's degree in Business, Marketing, or a related field
Application
With your application, please supply a covering letter summarising why your background and career aspirations make you a good fit for this position.
Industry
* Hospitals and Health Care
Employment Type
Full-time
Job Type: Full-time
Pay: £50,000.00-£55,000.00 per year
Application question(s):
* How many years of sales training experience do you have?
* Have you ever worked in a start up company?
Work Location: In person
Application deadline: 10/09/2025