Our Brand& business has almost 20 years' experience in creating merchandise collections for clients from all sectors. We offer an end-to-end service from design, production and quality control, through to supporting sales and marketing activity and distributing collections worldwide. Through distinctive design and uncompromising production quality, we express the brand's essence and personality across the range, with roots in motorsport as a subsidiary of Prodrive.
As an Ecommerce Coordinator, you will support the day-to-day operations of our online platforms, ensuring accurate product listings, smooth navigation, and a positive customer experience. This role is ideal for individuals looking to build a career in ecommerce while taking ownership of customer service and order management. You will play a pivotal role in shaping the digital presence of our brands, driving growth through strategic initiatives, and ensuring our platforms deliver an exceptional user experience. Your leadership in customer service and order management will directly influence revenue growth and customer satisfaction.
Key Responsibilities:
Lead customer service for ecommerce: Take ownership of responding to customer inquiries and concerns related to online orders, returns, and product information. Provide timely, accurate, and professional support across multiple channels. You will be the first point of contact and play a key role in maintaining trust and satisfaction.
Order management and processing: Oversee the full order lifecycle, from placement to fulfilment. Liaise with the warehouse and fulfilment partners to ensure timely and accurate dispatch, resolve any issues, and keep customers informed.
Assist with product content updates: Upload and maintain accurate product information, including descriptions, specifications, pricing, and images.
Manage product categories and navigation to enhance user experience.
Analyse website traffic, user behaviour, and feedback to identify areas for improvement in usability and customer journey.
Collaborate with marketing and sales teams to support digital campaigns and promotions.
Create targeted promotions and offers for different customer segments.
Track KPIs such as conversion rates, customer acquisition costs, and customer lifetime value. Use web analytics and Excel tools (pivot tables, vlookups, etc.) to monitor performance.
Work with ecommerce specialists to maintain website functionality, troubleshoot technical issues, and implement updates.
Attend meetings and present performance figures to the ecommerce team.
Other duties as assigned.
Required Skills
Strong customer service skills with the ability to respond quickly and professionally.
Ability to manage multiple tasks and work both independently and as part of a team.
Proficiency in MS Office Suite (Word, PowerPoint, Excel, Outlook).
Detail-oriented, proactive, and able to meet deadlines.
Luxury brand/retail experience preferred.
Previous experience in retail or customer service is highly desirable.
Education & Experience
GCSEs or A-levels required (Bachelor's degree in marketing, Business, or related field preferred).
Basic knowledge of ecommerce platforms and MS Office Suite.
Nice to have: Knowledge of automotive and motorsport industries.
What can we offer you?
An attractive salary which will grow in line with your ongoing development and impact
25 days holiday + birthday with an opportunity to purchase extra days
Training opportunities for continuing professional development
Onsite subsidised staff restaurant
Car and pension salary sacrifice schemes
Cyclescheme
Exercise classes
Paid time off for volunteering
Consultations with our Fit 4 Life expert
Social events throughout the year
Exclusive company discounts
Life assurance
We are an equal opportunities employer
At Prodrive we are committed to attracting and nurturing the best talent and creating an inclusive workplace. We value individual differences and diversity amongst all staff so that everyone has the widest opportunities to maximise their potential. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately impact protected groups and which are not justified by the demands of the job. If you feel you are right for this role, we welcome your application.
Come and make a difference.
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