Role Title: Volunteer Complementary Therapist (Hairdresser / Chiropodist / Beautician) Responsible to: Head of In Patient unit Department(s): In Patuient Unit (IPU) Location: IPU, Heart of Kent Hosipce, Aylesford, Maidstone Responsible for: Providing complementary therapies to hospice patients and carers, contributing towards holistic person-centred care, ensuring treatments are delivered in a highly professional manner being mindful of the individuals health issues, contributing to the work of a multi-disciplinary professional team ensuring that an efficient, effective and comprehensive palliative care service is provided by the hospice, colleagues and volunteers. Main duties: Provide various therapies (as agreed by the line manager) to hospice users, within the boundaries of your qualifications whilst always working ethically. In conjunction with the line manager, plan your treatment provision each day. Undertake written assessments with clients and provide details of the treatment you have administered keeping accurate records for patient/carer files & monitoring purposes. Immediately report any concerns for a client (at any point in the treatment) to the line manager or specialist nurse. Always maintain professional boundaries and client confidentiality with no continuation of a relationship outside that provided within the hospice (this includes giving out any of your personal information/contact details). Within the bounds of confidentiality, understand when you should pass on information to the line manager or specialist nurse reporting any safeguarding or medical concerns immediately (training will be provided). Maintain clean and safe working areas to minimise health, safety and security risks to self and others. Inform the line manager of any low stock levels of consumables to allow replenishment in a timely fashion. The role does not require you to undertake any nursing duties, counselling or lifting. Person Specification Essential skills: Qualified in any treatment that is carried out for hospice patients and carers – certificated evidence will be required. Hold current professional indemnity insurance for any treatment that is carried out for hospice users – certificated evidence will be required. Be understanding and empathetic to the impact of living with life limiting illness. Ability to demonstrate first class patient/family related care skills, including a courteous manner, keen to provide a service to patients, families and carers, with a helpful and friendly approach. Excellent communication and interpersonal skills, the ability to engage with a wide variety of people and to develop relationships appropriate to this role. An inclusive and respectful approach in keeping with the hospice’s policy and cultural framework on diversity. A flexible and adaptable mindset, prepared to support the service where needed. Enjoy being a part of a team, are adaptable and flexible, receiving and providing support to each other, able to work within a team dynamic. Ability to positively promote the ethos of the hospice and the work it does in the community. A highly professional, ethical and empathetic individual who is a good listener and knows the boundaries within which to operate. Desirable skills: Previous voluntary sector experience. Previous experience in a hospice environment General: An Enhanced DBS with Adult Barred List Check will be required for this role, the Hospice will facilitate this. To discuss this role before applying, please call Dawn Greenwood on 01622 792200 Ext. 208