Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking a Sales Administrator to join their Customer Service team. This is an exciting opportunity to play a key role in supporting the Specification and Key Accounts Sales Team across multiple group companies.
Salary is between £27,000 to £28,000 depending on experience. Hours of work will be between the hours of 9:00am to 5:00pm, Monday to Friday – 37.5 hours per week. Please note this is an office-based position.
Benefits include 31 days holiday including Bank Holidays - Holiday increases with service to 25 days plus Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.
As the Sales Administrator, your key responsibilities include:
Act as primary contact for Key Account Managers, Specification Managers, and their customers (including contractors) on all active projects
Review stock positions, update ETAs, and provide timely feedback on project order status
Coordinate product quoting, ordering, allocation, and shipping across all group companies
Liaise regularly with internal departments: Customer Service Advisors, ASMs, Administration, Supply Chain, Procurement, and the Bespoke Stock team
Work with the Bespoke Stock team to coordinate reworks for non-standard items and ensure readiness for dispatch in line with project schedules
Liaise with the Commercial team to confirm and document special pricing for bespoke items and projects
Prepare accurate and timely quotes using Excel, Sage, and in-house systems
Record and track the outcome of quotes, updating internal systems with project wins
Analyse and report on quote-to-order ratios for the Specification team, Regional Sales Managers, and Sales Directors
Provide overflow support to the wider Customer Service team as needed
As the Sales Administrator, you will have:
Exceptional attention to detail with a methodical and organised approach to managing data, quotes and schedules
The ability to work proactively, meet tight deadlines, and anticipate project requirements
Strong communication and interpersonal skills, able to liaise confidently across departments and with external stakeholders
A positive, can-do attitude with initiative and problem-solving ability
Self-motivation and the ability to work independently while being a strong team player
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