Join the team at TA Scotland LTD, a company primarily dedicated to guided tours in various languages under the brands ViajarPorEscocia.com (for Spanish), LochNessBus.com (for English), and ScoziaTour.com (for Italian).
Position Description:
The Operation Executive position primarily involves administrative tasks and customer service functions within the company, ideally in Italian.
Key Responsibilities include:
* Managing bookings and reservations.
* Liaising with intermediaries and tourist/cultural attractions.
* Providing information about our services and assisting customers.
* Assisting during tour operations and handling any situations that arise.
Work Schedule:
* This is a Full-time position with a five-day workweek, consisting of 7.5 paid hours per day plus a half-hour break.
* Due to the nature of the business, the summer months, particularly August, experience the highest demand.
* Right to work in the UK.
* Spoken and written proficiency in Italian, with Spanish being a nice-to-have.
* Ability to handle customer enquiries in person, via email, and over the phone.
* Highly valued: Proficiency in Italian.
* Experience in reservation management, liaising with tourist or cultural attractions, and customer relations.
* Experience in customer service within stressful situations or handling complaints.
* General knowledge of tourist attractions in Scotland.
Competitive salary based on experience, with commission and bonuses.
Career growth opportunities within a well-established company.
A friendly and dynamic work environment that values teamwork and innovation.
Full training and ongoing support to enhance your skills.
Company pension scheme for long-term financial security.
Free tours for employees and exclusive discounts for their families.
Premium Private Health Insurance – Your health matters! Our plan includes:
* Full Medical Coverage– Stay protected.
* Dental Care– From check-ups to major treatments.
* Optical Coverage– Support for eye tests and glasses.
* Extra Well-being Support– Your health inside and out!
Job Types: Full-time, Permanent
* Company pension
* Cycle to work scheme
* Private medical insurance
Language:
* Spanish (preferred)
* United Kingdom (required)
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Travel Arrangements
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