Job Description
Developing one of the most efficient heat pumps on the market. And turning the lights on only when needed. Both count. Both are us.
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Customer Service Advisor
Company: Vaillant Group U.K. Ltd Location: Belper-GBR Country: United Kingdom (GB) Brand: Vaillant
What we achieve together
* You will be helping customers who contact Vaillant Service via telephone, email SMS live chat or WhatsApp to arrange engineer visits.
* Using your customer service skills, you will provide an effortless customer journey and experience through a variety of communication channels.
* You will gain an understanding of each customer's situation, spotting potential opportunities to deliver excellent customer service.
* Ensure all telephone calls and emails are answered within our service level agreement, booking engineer visits utilising the Salesforce platform.
* Work in line with contact centre processes and targets to ensure a professional service is provided at all levels.
* Work closely with our customers to keep them informed and delighted with the customer service they have experienced.
What makes us successful together
* Qualifications -GCSE Grade 4 or above or an equivalent qualification in English A passion for delivering excellent customer service to customers.
* A sound understanding of Microsoft applications and web-based platforms.
* You're highly approachable with good interpersonal and communication skills.
* A positive outlook, the determination to succeed and are flexible to learning new skills to support the needs of the business.
* Previous Contact Centre experience is desirable.
* The ability to be motivated when working independently or as part of a team.
What you can count on
* Our recently refurbished contact centre provides our employees with a comfortable modern working environment to enjoy.
* Our contact centre is equipped with sit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
* We understand the importance of a good work-life- balance and communicate shifts well in advance to our employees.
* Experience a range of team building events and competitions designed to be fun, social and to build team spirit.
* We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
* We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
What makes us special
We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.
You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.
Become part of the Vaillant Group and help us shape the future of heating
We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Your Contact:
Amanda Smith
Apply now
We care about our planet and aim to work carbon-neutrally for this reason we can only accept online applications.
Let's save the environment together and eliminate paper applications.