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Client engagement team manager

Gloucester
Team manager
Posted: 12 May
Offer description

Client Engagement Team Manager – NHSLocation: 1 x South Based, 1 x North Based Mobile Roles (UK‑wide travel to Compass offices and NHS Trusts required)Business Area: Foodbuy | NHS Supply Chain: FoodAbout FoodbuyFoodbuy is a leading food procurement organisation, part of Compass Group UK & Ireland. We support a wide range of clients across public and private sectors, using our scale, expertise and insight to deliver value, innovation and sustainable supply chain solutions.Within Foodbuy, NHS Supply Chain: Food plays a critical role in supporting hospitals and healthcare organisations across the UK — helping Trusts deliver outstanding food and dining services while meeting commercial, quality and regulatory expectations. Our teams work in close partnership with the NHS to drive engagement, improve performance and identify opportunities that genuinely make a difference.The OpportunityWe're looking for a 2 high‑impact Client Engagement Team Managers to lead our NHS Client Account Management team and drive performance across key Trusts and Integrated Care Systems (ICS). One looking after trusts in the North of England and the other in the South. This is a senior, customer‑facing role with real influence — shaping regional strategy, strengthening partnerships, and unlocking growth across the NHS estate.You'll be responsible for delivering budgets and KPIs, embedding best‑in‑class key account management and coaching a team to consistently deliver value for NHS customers. Acting as a senior escalation point, you'll work closely with Trust leaders, ICS stakeholders and internal teams to ensure strong engagement, retention and sustainable growth.What You'll Be Doing:Account Management & GrowthLead and manage the Client Account Management team to deliver regional budgets, KPIs and business objectivesEmbed and coach world‑class Key Account Management practices across the teamOwn regional and team account plans, with regular performance reviews and clear actionsDrive Trust and ICS adoption and engagement across your regionAct as senior account lead and escalation point for key Trusts and ICSsIdentify and shape new business & savings realisation opportunities, building clear strategies to winDevelop strong competitor insight and plans to protect and grow accountsEnsure accurate and timely contract and KPI reportingClient Sales, Marketing & InsightWork with Operations and SMEs to deliver regional activity showcasing Foodbuy solutionsProvide structured market insight and customer feedback to inform strategyBuild and promote Trust case studies and best‑practice examplesRepresent NHS Supply Chain: Food at industry events and forumsLeadership & PeopleSet clear objectives, provide regular feedback and performance manage the teamBuild an inclusive, collaborative, high‑performance culture that celebrates successCoach and develop team capability to deliver consistent, high‑quality account managementEnsure strong alignment with Foodbuy and Compass culture through communication and engagementWhat We're Looking ForProven experience leading and managing customer‑facing teamsStrong background in key account management, client engagement or sales leadershipExperience working with, or selling into, the healthcare or public sectorConfidence operating at senior stakeholder level, including Trusts and ICSsStrong commercial acumen with a track record of delivering resultsExcellent networking, communication and presentation skillsCoaching capability and a passion for developing peopleDesirable:NHS or healthcare sector experienceProcurement or supply chain experienceFormal sales training and coaching qualificationsWhy Join Us?This is a key leadership role within Foodbuy and NHS Supply Chain: Food, offering the opportunity to shape customer strategy, lead a talented team and play a meaningful part in supporting NHS organisations across the UK.

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