Tesco Shift Leader - Days - Leyland Express
Employer: Tesco
Location: Leyland, United Kingdom of Great Britain and Northern Ireland
Salary: Competitive
Closing date: 14 Nov 2025
About the role
Availability windows:
* Sun 05:45:00 – 23:00:00
* Mon 05:45:00 – 23:00:00
* Tue 05:45:00 – 23:00:00
* Wed 05:45:00 – 23:00:00
* Thu 05:45:00 – 23:00:00
* Fri 05:45:00 – 23:00:00
* Sat 05:45:00 – 23:00:00
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too.
We will schedule your contracted hours within the times listed above and you will receive 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, so if the times you are available to work match closely, we’d still love to hear from you.
Responsibilities
* Work in a fast‑paced retail environment, with a variety of products.
* Take ownership of running duty shifts and coordinate the team to deliver a clean, well‑stocked store that exceeds customer expectations.
* Listen to customers and help them leave the store with what they came for.
* Look for ways to improve service, including coaching your colleagues and giving feedback.
* Guide and support colleagues in‑store, ensuring it stays a safe place to work and shop.
* Maintain a great understanding of how the store is performing and assist managers in delivering any actions that help improve the running of the store.
* Lead from the front and set a great example for all.
Key responsibilities (in detail)
* Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
* Supporting colleagues, ensuring they deliver daily priorities and take regular breaks.
* Opening and closing the store, completing duty cover, ensuring all decisions made are right for everyone's safety.
* Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
* Keeping the store clean, tidy and well‑presented.
* Supporting managers to coordinate seasonal, community and charity events.
* Contributing to a great team atmosphere that is inclusive of everyone.
* Providing great customer service, listening to customers and putting them first.
* Keeping the team well‑informed and up to speed on any communications, changes, or updates.
* Staying knowledgeable about store performance and looking for ways to improve and simplify operations.
* Coordinating store improvements and removing any obstacles that might hinder great service.
* Following health and safety routines and procedures and ensuring colleagues do the same.
* Recognising and celebrating colleagues who provide great service.
Requirements
* Excellent customer service, ensuring every customer's needs are met.
* Strong relationship building with colleagues to create a positive and inclusive team atmosphere.
* Clear communication, comfortable with using a variety of methods to keep the team well‑informed and up to date.
* Comfortable taking the lead, overseeing the store in the absence of your manager.
* Decisive, flexible thinking, and comfortable handling change to ensure everything is right for customers and colleagues.
* Motivating, able to inspire the team to deliver beyond expectations.
* Curious and always on the lookout for ideas and opportunities to serve customers, communities, and the planet a little better every day.
* Must be 18 or over and meet any additional age or work‑time restrictions as described.
Benefits
There are a lot of reasons why Tesco is a great place to work. Here are just a few:
* Days vary – no two days are the same – with flexible hours and shift patterns to suit your lifestyle.
* Development is supported – ongoing learning opportunities and access to award‑winning training.
* An inclusive place where everyone’s welcome – we celebrate individuality.
* Your voice matters – we welcome and listen to your ideas and opinions.
* Wellbeing first – support is always available if you need it.
* Great colleagues – you will be in good company wherever you work in Tesco.
Our benefits include:
* Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus bank holidays).
* Request flexible working from day one.
* Get 10% off and 15% at pay‑day weekends – save up to £2,000 a year.
* Free wellbeing services with a range of resources to support mind, body, and life.
* Life cover of five times your pay and a pension with matching contributions up to 7.5%.
* Benefits to suit you – choose discounts, shares, cycle‑to‑work schemes, uniform provision, and policies.
* Access to colleague networks providing space for colleagues of all backgrounds – click here for more information.
Diversity, Equity & Inclusion
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or on the move. Serving our customers, communities and planet a little better every day is our core purpose. We are committed to a fully inclusive and accessible recruitment process and welcome everyone, regardless of background.
We are proud to be a Disability Confident Leader and are accredited to provide accessibility support. For more information, click here.
Legal Statements
We will only recruit individuals who have passed the school leaver’s age. On occasions with high volumes of applicants, some roles may close earlier than the advertised end date. Contact us for support or if you have any questions. Tesco will only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or in specified areas. All applicants will receive individual feedback if they attend an interview.
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