Job Description
We are looking for an experienced Operations Manager to work for a reputable housing association on their Property Maintenance division
Location: Birmingham B37 7YN (Hybrid with travel across local sites)
Salary: £62,537 + 4% pay award from April 2026
Requirement: Full UK Driving Licence
Think Property Servies is delighted to be working with a reputable housing association in Birmingham who are seeking an experienced Operations Manager to lead the delivery of responsive repairs and maintenance services across its property portfolio.
This is a high-impact leadership role where you will drive operational performance, lead skilled trade teams, and ensure residents receive a reliable, high-quality and customer-focused repairs service.
If you come from a hands-on trade or technical background and have progressed into leadership, this is a fantastic opportunity to step into a senior operational role where you can influence service delivery, develop teams and improve homes for thousands of residents.
The Opportunity
Reporting to the Head of Service, you will be responsible for overseeing the day-to-day delivery of responsive repairs, maintenance works and void property management across a large and varied housing portfolio.
You will lead a team of Trade Supervisors, Trade Engineers and Surveyors, ensuring both directly employed staff and subcontractors deliver work safely, efficiently and to the highest standards.
This role offers the chance to shape operational performance, improve customer satisfaction and play a key role in the ongoing development of maintenance services.
if you have a strong background in people management sills, experience of social housing voids, and a CIH level 5 (HND equivalent) or willingness to work towards it, I want to speak with you!
What You'll Be Doing
Leading and supporting Trade Supervisors, Engineers and Surveyors to deliver excellent operational performance
Managing responsive repairs, maintenance services and void property turnaround
Overseeing subcontractors and external partners to ensure high-quality and value-for-money services
Monitoring and improving operational KPIs, service standards and customer satisfaction
Managing operational budgets and ensuring services are delivered within financial targets
Working closely with internal teams to ensure efficient and customer-focused service delivery
Ensuring all works comply with health & safety legislation, CDM regulations and industry standards
Supporting the delivery of planned works, projects and property improvements when required
Developing the technical capability and performance of operational teams
Building strong relationships with customers, colleagues and contractors
Supporting emergency response and out-of-hours escalations when required
About You
We're looking for someone who combines strong operational leadership with solid technical understanding of property maintenance.
You will ideally bring:
Experience working in social housing repairs and maintenance
Strong knowledge of void properties, responsive repairs and planned works
Experience managing trade-based teams and supervisory staff
A hands-on trade or technical background with progression into management (highly desirable)
Strong understanding of health & safety legislation and CDM regulations
Experience managing budgets, contractors and service performance targets
The ability to manage multiple operational priorities across dispersed teams
Excellent communication and stakeholder management skills
CIH Level 5 (or willingness to work towards it)
Why Apply?
If you're an experienced maintenance professional ready to lead high-performing teams and drive operational excellence in social housing, this is an opportunity not to miss.
Apply now to be part of a team delivering safe, well-maintained homes and outstanding services for residents across Birmingham.
This is a great opportunity for someone who enjoys leading teams, improving services and delivering quality outcomes for residents.
for more information or to apply, contact:
Adam Tooley
(url removed)
(phone number removed)
INDPS