#BelongWithUs
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
We have a fantastic opportunity for a proactive and motivated team player to join us as a Trainee Technical Advisor on a part time, flexible hours basis. This is a fantastic chance to start your career in the Technical Advisor field and provide the BEST customer service and advice to our customers.
Please note that this Trainee Technical Advisor role is offered on a part time, flexible hours basis Hours to be 4 hours a day in the summer
20hours per week, with a flex up to 42.5 hours in the cooler 6 months, or to cover holidays, or simply as required.
The Role:
As a Trainee technical Advisor, youll be committed to delivering an outstanding level of service, and youll be professional, driven and enthusiastic. The purpose of the Trainee Technical Advisor role is to provide underfloor heating technical advice and support to trade and domestic customers, over the phone and via email. As this is a trainee role, no previous knowledge is required as full Training will be provided. You will provide the highest level of service to internal and external customers.
You will be contracted to a set minimum number of hours per week, and you will be required to be flexible to work additional hours to deliver the best customer experience, especially during the peak trading winter heating season. Where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly what you are doing and when! Youll naturally promote and embrace our inclusive team environment and were sure youll have some fun along the way!
Key Responsibilities
Answer technical phone calls and manage technical support email accounts. Responding to all queries in a professional and timely manner
Understand the different types of enquiries for technical support to be able to prioritise workload
Build strong relationships with the sales team to assist with technical queries from potential customers and support the increase of conversion rates
Build a level of understanding towards the customers needs and resolve any technical issues that they may be facing.
Effective resolution to any minor queries, escalating any more complex queries or complaints that need further investigation to the Technical Manager
Take end users through the programming and understanding of how best to utilise the underfloor heating systems
Support with both tradesman and DIYers installing the Heating systems
You:
Youll live and breathe our customer-first ethos, with a proactive and forward-thinking approach to learning and expanding your knowledge. Youll be driven to make a real success of your career, actively seeking to learn and understand new challenges and products. Youll be a real team player, working within a small technical team, taking pride in all that you do and the value you add to our customers and business
Us:
The Underfloor Heating Store is a market-leading online retailer of electric and water underfloor heating systems and associated products direct to consumers. Our huge range of underfloor heating products means theres something for every project and every budget. As part of the Highbourne Group which proudly consists of City Plumbing, PTS, DHS, NSS, The Underfloor Heating Store, Plumbnation and Plumbworld, were proud of our reputation for selling quality products to both trade and retail customers and were super excited about our future! We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits Package and Cultural Envionment:
Bonus
Discounts, savings and cash back at numerous retailers
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme, we look out for each other
Complete induction and a company that lets you grow and encourages development
Financial education and loans
Flexible working options
A business striving to create an environment of inclusion so everyone can be their true self
And more!
#BelongWithUs
Were passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We dont want you to fit our culture, we want you to enrich it.
We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
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Remote working/work at home options are available for this role.