Red Recruitment is hiring a Partner Support Executive for our client, a fast-growing digital comparison platform, in their modern Cardiff city-centre office.
We're looking for a confident, relationship-focused individual to support and strengthen partnerships across a national B2B network. The successful candidate will be comfortable with proactive outbound communication, managing partner relationships, and ensuring high levels of service and engagement.
Benefits & Package for a Partner Support Executive:
Salary: 28,000
Location: Central Cardiff, on-site
Contract: Full-time, permanent
Hours: Monday to Friday, flexitime between 6am and 8pm, with no core hours
Two paid weeks off over Christmas and New Year (in addition to annual leave)
Paid day off for birthday and work anniversary
Private medical and dental cover, including 24/7 GP access
Free city-centre parking worth 1,800+ annually (also usable outside working hours)
Enhanced pension contributions
Employee referral bonus and recognition awards
Regular team socials and monthly food events
Learning and development support
Key Responsibilities of a Partner Support Executive:
Proactively contact business partners to provide support, discuss account activity, and follow up on performance
Respond to inbound partner and customer queries with professionalism and accuracy
Build and maintain strong working relationships across a B2B partner network
Support onboarding of new partners and manage handovers from internal teams
Maintain accurate CRM records, including actions, updates, and next steps
Monitor partner engagement, activity, and service performance
Identify opportunities for account development, including cross-sell and upsell where appropriate
Resolve queries efficiently, escalating more complex issues when needed
Collaborate with internal teams including Sales, Marketing, and Operations to deliver a seamless partner experience
Share feedback and suggest improvements to enhance service quality and processes
Key Skills and Experience of a Partner Support Executive:
Experience in customer service, account management, partner support, or a similar client-facing role
Confidence making proactive outbound calls and managing ongoing business relationships
Strong communication skills, both written and verbal
Good organisational skills with strong attention to detail and record-keeping
Experience working towards targets, KPIs, or service standards
Comfortable using CRM systems and standard office tools
A professional and practical approach to handling queries and problem-solving
Desirable:
Experience in a B2B support or account management environment
Exposure to onboarding processes or cross-team collaboration
Commercial awareness with the ability to spot account growth opportunities
Background in property, professional services, or marketplace platforms
If you are interested in this position as a Partner Support Executive and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)