Responsibilities
We are looking for an enthusiastic, organised, methodical and highly motivated individual. The responsibilities of this job are to perform basic clerical and reception duties within the laboratory, receive and log specimens into the department and record tests requested on the laboratory computer system.
* Work independently under the technical supervision of a qualified Biomedical Scientist to undertake pre‑analytical preparation of specimens received and act as the first point of reference for enquiries into the department.
* Assist patients with general enquiries both on the telephone and face to face and work closely with consultant and junior medical staff, general practitioners, laboratory and other hospital/professional staff.
* Participate in the bank holiday, evening, and weekend work rota as required.
* Receive and barcode all samples and request forms, as appropriate.
* Enter patient and sample details into the Laboratory Information System (LIMS); data entry of all patient‑identifiable information, clinical details and request details for all disciplines except Blood Transfusion.
* Sort and deliver bar‑coded samples/requests to the appropriate department in a timely manner.
* Receive requests into Telepath via the order communication systems.
* Process samples through pre‑analytical stages such as centrifugation, aliquoting into additional tubes, removal of clots and loading onto the analytical track to be analysed.
* Number, Telepath entry and load Blood Cultures onto the analyser in Microbiology.
* Take and communicate telephone enquiries as required.
* Prioritise urgent samples for fast tracking.
* Process add‑on requests.
* Use the Patient Administration System and other systems to check patient details.
* Carry out LIMS housekeeping – manual patient merges in Haematology, Biochemistry and Microbiology once patient information has been checked and notify Blood Transfusion of any mismatches.
* Manage the Pneumatic Air Tube – receive fault calls regarding the air tube that must be dealt with immediately and purge the air tube system, clear simple faults and report ongoing faults to Facilities Maintenance.
* Respond to telephone enquiries from service users, patients, relatives and departmental colleagues with correct use of telephone and the giving out of authorised results from Telepath.
* Use fax and photocopier according to the manufacturer's instructions, as required.
* Understand and follow storage and stock rotation requirements of relevant stock in various storerooms.
* Distribute GP orders (including blood forms) to surgeries in a timely manner.
* Ensure that all reports are sorted and distributed to the relevant bodies via internal and external posting systems in a timely and efficient manner.
* Accurately file and retrieve reports; scan request forms.
* Work closely with all departments within the Pathology Directorate to ensure a timely and accurate service is delivered.
* Provide cross‑cover for colleagues as and when required.
* Night rota staff will work in Microbiology, including processing Blood Cultures to the point of loading and starting the analyser.
* Perform any additional duties deemed necessary to ensure the smooth running of the department commensurate with the grade.
* Maintain good working relations with all members of staff and promote effective teamwork.
* Promote an efficient, courteous telephone manner to our service users.
* Actively participate in departmental meetings.
* Ensure risks to service such as faulty equipment or unexpected staff shortages are reported to the supervisors or manager as soon as possible.
* Replenish stock of blood bottles as required and prepare and dispatch orders to community locations.
* Receive visitors to the laboratory as necessary.
* Show flexibility in helping to cover holiday/sickness absence.
* Tidy the reception area when appropriate.
* Decontaminate all work areas – following Standard Operating Procedure.
* Adhere to Trust and departmental Health & Safety protocols, Fire regulations and COSHH legislation; report clinical incidents and defects to the Blood Sciences Service Lead.
* Communicate relevant information to laboratory colleagues within the section and inform effectively at hand‑over.
* Actively participate in departmental and audit meetings.
* Maintain effective communication within the department.
Eligibility and Commitment
The vacancy may close early if enough applications are received. This position requires willingness to work bank holidays, evenings and weekends as needed. Previous candidates need not apply.
Equality, Diversity and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome applications from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. All applications are considered without regard to race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and particularly under‑represented groups.
Additional Information
Good luck with your application. We hope to welcome you to Team MWL very soon.
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