Student Experience And ResLife Advisor - 16444
Reporting to the Service Delivery and Compliance Management team, you will be the first point of contact for students, staff, and visitors, supporting day-to-day operations in halls and ensuring an exceptional, student-focused experience. This includes responding to enquiries, resolving service issues, assisting with welfare concerns, and contributing to a supportive living environment through events and engagement initiatives.
Details
* College / Directorate: Directorate of Estates
* Department: Estates
* Full Time / Part Time: Full Time
* Posted Date: 13/08/2025
* Closing Date: 03/09/2025
* Ref No: 4914
Location & Salary
Location: Brunel University London, Uxbridge Campus
Salary: Grade 5 from £29,450 to £30,889 inclusive of London Weighting, with potential to progress to £33,313 per annum through sustained exceptional contribution.
Hours & Contract
Hours: Full-time, shift-based including evenings and weekends
Contract Type: Permanent
About Brunel University London
Established in 1966, Brunel University London is a leading multidisciplinary research-intensive university delivering economic, social, and cultural benefits. For more information, visit: https://www.brunel.ac.uk/about/our-history/home
Role Responsibilities
You will work closely with ResLife Ambassadors, Estates teams, and other departments to deliver a safe, welcoming, and inclusive residential community. Your duties include handling service requests, maintenance queries, and helping organize welcome events and community activities, all vital to our students' residential experience.
Candidate Requirements
* Experience in customer service or administrative roles
* Strong interpersonal and organizational skills
* Proactive, flexible, and able to work under pressure
* Proficient in MS Office and administrative systems
* Commitment to student wellbeing and community engagement
Additional Information
You will work a shift pattern covering early mornings and evenings. We offer generous leave, training, development opportunities, a pension scheme, and health support.
Application Details
Closing date: 10 September 2025. To apply or for more details, visit: https://careers.brunel.ac.uk. For technical issues, contact: hrsystems@brunel.ac.uk.
Applicants must be eligible to work in the UK. Brunel University London values diversity and inclusion, aiming for a fully inclusive workforce reflecting our community.
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