Job role: Cleaning Operative - Nights Location : Bullring & Grand Central Shopping Centre, Birmingham Rate of Pay : £12:71 Shift Pattern: 20 hours, 2 out of 7 days, 21:00hrs to 07:00hrs We are looking for a reliable and customer-focused Cleaning Operative to help maintain a clean, safe, and welcoming environment for all visitors to the Shopping Centre. You will play a key role in delivering high standards of cleanliness and customer service, contributing to the overall visitor experience. Job Overview: As a Cleaning Operative, you will work both independently and as part of a team to ensure all areas of the shopping centre are kept clean and presentable. You will be provided with full training and expected to help achieve agreed service standards, while also using basic technology tools for communication, training, and task management. Main Duties: Ensure all assigned areas are cleaned and maintained to the highest standards at all times. Operate and maintain cleaning equipment in a clean, safe, and serviceable condition. Follow Health & Safety procedures and guidelines when using cleaning chemicals and equipment. Complete all required training to perform your role effectively and safely. Work collaboratively within a team, while also taking initiative to complete tasks independently. Provide a helpful and courteous presence, assisting visitors when needed to enhance their shopping experience. Report any maintenance or safety issues to the supervisor promptly. Use handheld devices or digital systems, where required, for logging tasks, reporting issues, or completing training modules. Requirements: Ability to communicate and read basic English (for training and health & safety instructions). Previous cleaning experience is desirable but not essential—full training will be provided. Comfortable using or learning basic digital tools (e.g., handheld devices for task logging or training). A positive, self-motivated, and professional approach to work. Flexibility with working hours and duties, including weekends if required. Reliable, punctual, and committed to delivering excellent service. In return we will offer you holiday entitlement, pension contributions, discount through MiDeals to over 850 high street retailers, cycle to work, options to buy extra holiday, save as you earn scheme, share incentive plan, recognition and wellbeing incentives such as Mitie Stars and many other benefits.