For us, tech has never been about just hardware or software. It's about people. It's our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
Your Mission
As part of our customer service team; you'll support our customers by phone and email answering questions with clarity and care. You'll log interactions, escalate complex issues, and work with suppliers, couriers, and colleagues to resolve problems. You'll follow up to ensure everything is sorted. You enjoy a fast paced environment, love solving challenges, and take pride in delivering top-tier service. As a boxxe ambassador, you'll live our values, collaborate across teams, and find ways to improve processes and delight customers.
What you'll be doing
* Manage returns, credit requests, delivery issues, and warranty queries in line with SLAs
* Liaise with suppliers, customers and boxxe team members on order and delivery enquiries, ensuring satisfaction and consistently exceeding SLAs
* Answer and coordinate overflow calls into boxxe, providing prompt, accurate support
* Communicate with suppliers and couriers to initiate investigations, replacements or returns of faulty, incorrect or unrequired goods
* Maintain high standards of customer communication and professionalism, upholding company service standards
* Assist with team tasks during busy periods and staff absence
* Identify recurring issues and escalate for process improvement
What experience we think you'll need
* Proven track record proactively building and developing customer relationships internally and externally
* Articulate communicator with strong phone and written skills, and high attention to detail
* Systematic, structured approach to work, with the ability to plan and manage your own time effectively
* Sound commercial judgement, making rational decisions based on available information
* You'll be a team player, with the passion to push themselves and their team to succeed
* Genuine passion for boxxe's mission and values, demonstrating clear alignment with our purpose
At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.