Join to apply for the Sales Support Specialist role at Elavon Europe.
As part of U.S. Bank, Elavon is committed to building platforms and ecosystems that help customers achieve their financial goals. The role supports a group of Elavon Sales Managers in the UK and Ireland markets and reports to the Sales Support Manager for the SMB UKI segment. The successful candidate will drive speed-to-service by analyzing Return-to-Sales (RTS) reasons and mitigation, providing pre- and post-application support, and driving process efficiencies.
Responsibilities
* Be the point of contact with Sales Reps to ensure smooth onboarding of new Elavon customers.
* Provide accurate reports on daily, weekly and monthly activity, including Salesforce activity and application tracking.
* Achieve and deliver on key monthly targets and KPIs set by the line manager.
* Maintain knowledge of the processes and procedures of internal Credit, Risk and Boarding departments to ensure customers are onboarded smoothly.
* Assist in enforcing sales procedures with sales individuals and the customer processes. Provide training to the sales team where necessary.
Experience
* At least 1-2 years’ experience in the Payments industry.
* Excellent time management and organisational skills.
* Proven ability to develop and maintain relationships at all levels of a company.
* Effective verbal, non-verbal and written communication with strong interpersonal skills.
* Team player who can support colleagues across a multinational organisation.
* Willingness to adapt to change and maintain effectiveness in a changing environment.
* Proficiency in Microsoft Office suite preferred but not essential.
Competencies
* Collaboration – Build relationships and promote a culture of teamwork.
* Customer Centricity – Build strong customer relationships and deliver customer-centric experiences.
* Drive for Results – Hold self and others accountable to achieve meaningful results.
* Inclusion – Foster a culture of equity and inclusion for diverse ideas and perspectives.
* Risk – Identify and manage risks in compliance with laws, rules, regulations and company policy.
* Ethics and Trust – Maintain high ethical standards and integrity.
Technical Competencies
* Salesforce, CRM systems.
* Outlook, Word, Excel and PowerPoint proficiency.
Qualifications
* High school diploma, or equivalent.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits
We offer a fast-paced and diverse working environment with employees of many nationalities. We provide benefits to help protect health and financial security and invest in your career growth with development resources to help you shine.
Posting may close earlier due to high volume of applicants.
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