Billing Manager – Private Outpatients Clinic – Up to £40,000 – Based in Reading – Full Time
We are seeking a motivated Billing Manager to join a respected independent private clinic in Reading. This is a fantastic opportunity to develop your skills in a supportive, professional environment.
Responsibilities
* The day‑to‑day running of the billing function across the Reading clinic and other Forbury clinics as they expand.
* Line managing the finance team, fostering a collaborative, high‑performing and forward‑thinking culture.
* Working alongside the Clinic Manager and Lead Nurse to ensure all services are billed accurately, efficiently, and in a timely manner.
* Supporting the growth of the organisation by developing and replicating robust billing processes across multiple sites.
Qualifications & Experience
* Minimum 5 years’ experience in billing within the private healthcare sector.
* Strong understanding of private medical insurance processes and self‑pay billing.
* Experience liaising with insurers and understanding tariff structures.
* Proven experience in staff management and team development.
* Excellent interpersonal and organisational skills.
* Ability to work under pressure while maintaining accuracy and attention to detail.
* Proactive mindset with the ability to identify improvements and implement change positively.
* Strong analytical skills with the ability to interpret and utilise data to improve performance.
* Advanced Excel skills and confident use of MS Office and web‑based systems.
* Experience with Semble is desirable but not essential.
Team Working
Foster a positive, collaborative team culture aligned with company values, particularly teamwork and innovation. Encourage open and professional communication between departments to resolve issues effectively. Motivate and support team members to achieve individual and departmental targets. Recognise and celebrate team achievements and contributions. Work closely with clinical and administrative teams to ensure seamless billing processes. Support integration of new services and clinic expansions from a billing perspective.
Confidentiality
Maintain strict patient and commercial confidentiality at all times. Ensure compliance with all data protection regulations and company policies.
Specific Tasks
Management of Staff
* Oversee the efficient day‑to‑day operation of the billing department.
* Line manage the finance team, including inductions, training, performance management, and development.
* Conduct regular 1‑to‑1s, set objectives, and monitor performance.
* Delegate workloads effectively to ensure deadlines and accuracy standards are met.
Billing Function & Development
* Ensure and contribute to accurate and timely billing for all services, including insured and self‑pay patients.
* Monitor billing workflows to identify inefficiencies and implement improvements.
* Develop and standardise billing processes to support scalability across multiple sites.
* Support the setup and implementation of billing functions in new clinics.
* Responsible for all credit control.
Finance & Commercial Responsibilities
* Work alongside the Managing Director and Finance Manager to review and improve billing performance.
* Liaise with insurers to negotiate and review tariffs on an annual basis.
* Contribute to financial reporting and performance tracking.
Practice Organisation
* Collaborate with the Clinic Manager and Lead Nurse to ensure clinical activity is captured and billed correctly.
* Liaise with administrative teams to ensure smooth patient pathways and accurate data capture.
* Support cross‑site consistency in billing processes and standards.
IT and Systems
* Ensure effective use of systems such as Semble.
* Identify opportunities to improve systems and reporting capabilities.
Other
* Independently handle billing‑related queries and escalations efficiently and professionally.
* Act as part of the wider management team to support business growth and operational improvements.
* Contribute ideas and strategies to improve efficiency, accuracy, and scalability of the billing function.
* Ensure the billing department operates in line with the company’s vision and values.
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