Alcester, WestMidlands B49, United Kingdom
Full-time Permanent Associate
Description
Join Our Team
Are you passionate about travel, sales, and delivering exceptional customer service? Villa Select is looking for a Sales and Customer Service Specialist to join our team and help create unforgettableholiday experiences for our customers.
* Speak with customers and travel agent partners to understand their needs and provide expert holiday advice
* Create tailor‑made holiday packages and support bookings from enquiry through to departure
* Follow up on leads, maximise sales opportunities, and help drive conversion
* Manage booking administration, amendments, confirmations, and additional services withaccuracy and care
* Deliver outstanding customer service across phone, email, and internal systems
* Work closely with colleagues to improve processes, share ideas, and support team success
What We’re Looking For
* A confident communicator with strong written and verbal skills
* Sales‑driven and motivated by achieving results
* Organised, proactive, and able to manage multiple priorities
* Customer‑focused, professional, and positive in your approach
* Confident using Microsoft Office and learning new systems quickly
* Detail‑oriented, adaptable, and comfortable working in a fast‑paced environment
* An interest in travel and good geographical awareness would be an advantage
Why Join Villa Select?
Villa Select is an award‑winning travel company dedicated to helping customers enjoy memorableholidays. If you thrive in a fast‑paced environment and enjoy combining sales with customer service, this is a fantastic opportunity to build your career in travel. This is an office‑based role working alongside a dynamic team to deliver a quality service to customers.
In return, you’ll receive a competitive salary, uncapped commission, and excellent company benefits,including discounted travel. This is a varied and rewarding role with the chance to make a real impact while working as part of a supportive and ambitious team.
The role includes Saturday working on a rota basis (around one per month), with additional hours available during busy periods, so flexibility is important.
Company Overview
Brooklyn Travel Group is one of the UK's fastest‑growing travel companies, bringing together a family of award‑winning specialist travel brands under one umbrella. Since our formation in 2018, we've built a reputation for delivering exceptional holidays through world‑class service and a commitment to quality at value‑for‑money prices. Our diverse portfolio includes some of the most respected names in specialist travel, from Stewart Travel - our flagship Scottish agency chain crowned UK's Best High Street Travel Agency for three consecutive years - to luxury specialists like Villa Select and Destinology, alongside cruise experts CruiseKings and Scotland's Cruise Centre, golf holiday specialists GolfKings, USA and Canada travel experts North American Travel Service and My Canada Trips, Canterbury Travel (the UK's leading Lapland holiday provider) and flights specialists Faremine. With over 120,000 passengers traveling with our brands annually, Brooklyn Travel Group offers an exciting opportunity to be part of a dynamic, growing organization that's making a real impact in the travel industry through specialist expertise and award‑winning service excellence.
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