Main area Administration - Mental Health Services Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday 9am until 5pm each day) Job ref 350-MHC7656339-A
Employer Mersey Care NHS Foundation Trust Employer type NHS Site Hartley Hospital Town Southport Salary £24,937 - £26,598 per annum Salary period Yearly Closing 25/01/2026 23:59
Support Medical Secretary
Band 3
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex‑armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
Job overview
An exciting opportunity has arisen at Hartley Hospital, Southport for a caring and committed full time Support Medical Secretary to join our Administrative Team supporting the Community Mental Health Team.
The post holder will provide a comprehensive and professional secretarial support service to an excellent standard, ensuring a high level of accuracy to the Mental Health Care Division.
The post holder is expected to work closely with the services to type clinical correspondence in a timely manner to achieve KPIs.
The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information.
The post holder should have a good working knowledge of medical terminology and a willingness to expand on that knowledge to provide support to different specialities.
The post holder will be able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the medical team to utilise their time in an efficient manner.
Main duties of the job
The post holder will provide a comprehensive professional support secretarial service to an excellent standard ensuring a high level of accuracy to the Mental Health Care Division.
Successful applicants will be able to organise their own workload and co‑ordinate workload activities with other Medical Secretaries in the team.
The successful candidate will have excellent interpersonal skills and a friendly telephone manner.
There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Person specification
Values
* Accountability
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
* Change oriented
Skills
* Excellent communication skills both verbally and non verbally
* Excellent organisational skills
* Ability to maintain confidentiality
* Ability to organise own duties and prioritise tasks within agreed timescales
* Ability to undergo further training as necessary
* Ability to uphold Trusts professional standards
Experience/Knowledge
* Experience of working as a medical secretary
* Experience of information systems
* Knowledge of medical terminology
* Willingness to gain understanding of local targets in order to take active part in achieving targets relevant to the role
* Flexible working approach
* Professional, caring, compassionate and empathic attitude
* Experience/knowledge of people experiencing mental health issues
* Experience of working in a health care setting
Qualifications
* RSA111 or equivalent
* Knowledge and experience of Microsoft Office
The postholder will have access to vulnerable people in the course of their normal duties and will therefore be required to complete a Disclosure and Barring Service check under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020.
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