Support Engineer 1.5 Position Overview: We are looking for an onsite Support Engineer to join our team in Sharnbrook, Bedford. In this role you will be working on a client site and dedicated to a single customer, with the support of an onsite IT manager and wider technical team. This role would be perfect for someone with a 1st line or 2nd line support skills set who would like to enhance their technical and client-facing skills to further develop their career. Salary & Benefits The budgeted base salary for this role is between £26,000 and £32,000 a year, depending on experience. Responsibilities: In this role, you will have the opportunity to: · Guide users through step-by-step technical solutions, with the support of the onsite IT Manager and wider technical team · Log and investigate customer tickets · Work across Desktop, Server and Network technical support areas · Manage and work to agreed SLAs to ensure that the right technical solutions are delivered in the right way · Assist with hardware and software installations · Facilitate one-to-one user training, as required · Develop professionally by gaining on-the-job experience alongside having the opportunity to attain industry-recognised certifications Qualifications & Experience: The right candidate for this role will have: · Professional 1st line or 2nd line support engineering experience · Experience of working in a customer-facing capacity · Technical experience of Microsoft technologies (Windows Server, Exchange, Office 365) · PC / Server / Mobile support experience Knowledge and experience of Active Directory and Networking would be desirable, but is not expected to be in-depth for this role as you will have the opportunity to learn about these on the job. Experience within a managed service setting would be useful, but is not essential to apply for this role.