We are a multi-award winning pub and bar operator, managing circa 1,300 leased and tenanted pubs across the UK. We focus on preserving and enhancing the great British pub, creating vibrant community hubs where everyone is welcome. We offer flexible agreements for publicans, including tenancy and management partnership contracts, ensuring we support every step of the way
Our L&T Operations Managers (OM) are at the forefront of partnering with our Publicans, developing awesome pubs for the community. Operations Managers think big, innovative, and commercially inspire our Publicans to generate sustainable sales and profitability, as well as converting those sales to profit through excellent pub controls and disciplines to exceed targets and drive performance. Partnership - Can effectively network to build, develop and maintain a pipeline of candidates for all businesses within the area. Has experience of recruiting high calibre individuals who demonstrate relevant and proven skills to maximise the potential of each individual business.
Attract, engage, and build relationships, networking with talented individuals to ensure Punch Pubs is the best pub company to partner with.
Ensure implementation of Publican calibre development plans supported by a performance management culture, setting new Publican’s up for success utilising the Punch Epic framework.
Proactively utilising the centrally available Publican Recruitment tools and talent banks in help in managing business failures by staying close to the reality of business and reacting quickly with viable solutions.
Working with our Publicans through a business-to-business mindset aiming together to exceed guest expectations that provide ways to inspire and educate publicans on how they can maintain great service and standards, engage with, support delivery of and promote centrally available tools & training that will enable 5* guest led experiences in every pub.
Drive an exciting sales led culture across all pubs – maximising all sales opportunities underpinned by a Business to Business Mindset (B2B)
Ensure there are clear 5* Publican calibre development plans supported by a positive performance management culture.
Engage with, support delivery of and promote centrally facilitated tools, that support Publicans to maximise the power of social media in interacting with their communities, guests and in turn generate sales.
Maximise the Punch guest segmentation tools, HDI insight data to add value to publicans guest led decision making inclusive of (Food, Drink), price, place, and promotion (ROTW).
Compliance
Helping our Publicans to be fully informed of what is required of them to be operationally compliant, and that the follow the basic disciplines of both trading their businesses and legal processes, including the conditions of their agreement with Punch.
Manage drinks range effectively - helping pubs adhere to stocking policy and purchase to tied agreements.
Management of Large Pack Tie Compliance ensuring CDI is below the targeted % average, with a zero tolerance to buying out.
Proactive Sales
Pro-active, insight-led sales, getting the right product to secure volume & overall growth, identifying areas for improvement and development, not being afraid to think differently equally to challenge sales led opportunities for the benefit of Punch and our Pubs. Consistently focused on developing customer-related opportunities to improve company sales and profits. Demonstrates creativity in building new business and approaches every business encounter with a sales orientation.
Lead and develop Publican business and sales growth skills within your region as a key focus for growth
Utilising the premiumisation ranging tool to achieve 100% perfect range that drives great margin and sales.
Seek commercial sales opportunities for Punch Pubs & Co inclusive of converting Tied Non Stockists to Punch
Demonstrate strong financial acumen and decision making with the ability to implement and manage profit controls that enable sustainable profit and growth.
Develop a clear vision to deliver area plans and aligned budget which focuses on Key Performance Indicators such as organic sales growth, succession planning, improved cost control and operating profit, including effective management of budgets, forecasting and overall P&L management.
Driving area to achieve long term profitability whilst ensuring all targets and KPIs are achieved
Head of Operations
Operations Managers
Operations Director
HR Business Partner
Food Team
Competitive salary
Performance related annual bonus
Car allowance (Electric car salary sacrifice scheme option)
Company pension
Life insurance
Single cover private healthcare
25 holiday days + bank holidays
Option to buy and sell holidays, plus long service days
Retail and leisure discount scheme
Employee assistance programme via Perkbox
Progression and development opportunities
Pub discount scheme