I.Toberesponsiblefordealingeffectivelywiththecorporatecomplaints,schoolcomplaints,statutorysocialcarecomplaints,OmbudsmanandInformationCommissionersOfficeenquiries,FreedomofInformationandDataProtectionActenquiries,andMembersEnquiriestotheDirectorateofChildrensServices. ii.ToworkaspartofateamdeliveringhighqualityservicesacrosstheremitoftheservicehavingleadresponsibilityforoneortwoofthefollowingareasasdesignatedbytheHeadofServicei.e.(i)Complaints(ii)FreedomofInformation;(iii)DataProtection(iv)MembersEnquiries. iii.Todevelopandmaintaingoodrelationswithserviceareasandpartneragencies iv.Tomaintainagoodworkingknowledgeofthelegislation,policiesandprotocolsrelevanttotheworkoftheservicee.g.InformationgovernanceandcomplaintsproceduresrelevanttoChildrensServices. v.Toprovideanexcellentandprofessionalstandardofservicetoallstakeholders,includingprovisionofadviceandguidance. ExperienceComplaints&InformationGovernanceOfficer Complaints&InformationGovernanceOfficerExperience ofworkinginatleastoneofthefollowingspecialistareas: Complaints&InformationGovernanceOfficer Experienceofsuccessfullydealingwithcolleaguesandthepublic,includingcommunicatingdifficultissueseffectivelybothorallyandinwriting. Experienceofworkingwithcomputer-basedsystems,inparticularMicrosoftExcel,e-mailandscanningfacilities. Experienceofprojectmanagementand/orresearchworkandrelevanttechniques. Experienceoffacilitatingcomplaintresolutionmeetings. Experienceinwritingreports. Experienceofundertakingcomplexinvestigations. standardorequivalentwork-relatedexperienceinacustomercare,complaints,businessadministrationorinformationgovernancearea. ExcellentworkingknowledgeoftheComplaintsproceduresapplicabletoChildrensServices,Schools,FreedomofInformationAct,DataProtectionAct,andinformationsharinglegislation. Demonstrableunderstandingoftheapplicationofconfidentialityprinciplestotheareaofwork. Knowledgeofrecordsmanagementandretrievalsystemsandrecordkeepingprotocols. KnowledgeofcomplaintsprocessesincludingmechanismsforresolvingcomplaintsinformallyandtheuseofAlternativeDisputeResolutionmechanism.