Helpdesk Operator – Estates and Facilities Management (EFM)
North Manchester General are seeking a dedicated and resourceful Helpdesk Operator to join our team and provide top‑notch support to our valued clients. As the first point of contact for troubleshooting and assistance, you'll play a crucial role in ensuring seamless operations and satisfaction.
The hospital is undergoing a huge redevelopment since being brought into the MFT umbrella of hospitals. Our vision is to improve the health and quality of life of our diverse population by building an organisation that:
* Excels in quality, safety, patient experience, research, innovation and teaching
* Attracts, develops and retains great people
* Is recognised internationally as a leading healthcare provider
This role is to directly support the Director of Estates in ensuring that the Directorate both creates and supports a caring environment through the delivery of an effective estates service at best value and quality.
To work as part of the Estates and Facilities Management (EFM) team to provide a help desk service for EFM colleagues, wards and departments and contractors to access services in relation to reactive maintenance.
The operator will communicate work via the CAFM (Computer Aided Facilities Management Software) systems and radio system effectively and efficiently to ground teams using the CAFM System to record all work and monitor workflow. The operator will always be courteous and polite to all service users.
The post holder will be computer literate and fully conversant with MS Office.
The post holder will be expected to liaise with staff and key stakeholders of all levels and from different organisations; contractor staff and members of the public in person and via the telephone.
The post holder will be expected to professionally receive and greet visitors to the department and competently address any queries whilst exercising discretion, maintaining confidentiality at all times.
MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive – our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic research centre & education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and well‑being and shaping the future of our organisation together.
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
We’re looking forward to hearing from you!
This advert closes on Monday 3 Nov 2025
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