Croydon Accessible Transport (CAT) are recruiting Passenger Assistants to provide support on school routes. It is a priority that this service provides a safe, secure, timely, reliable and suitable passenger transport for children with disabilities. We are looking for candidates who have had previous experience working in one of these roles or similar, and are committed to delivering a high quality service for this vulnerable client group. Candidates should be able to demonstrate the following: Experience of working with vulnerable people, children with Special Educational Needs, and people with disabilities in a caring and understanding manner. Experience of working in a passenger care environment. Ability to support Service Users into and out of the vehicle and where wheelchairs are involved to be fully conversant with the operation and safety arrangements for wheelchairs where necessary. Ability to act effectively to diffuse any difficult situations on the vehicles and to write brief notes/reports on incidents. Ability to liaise over day-to-day concerns between home and school with tact and diplomacy. Have clear verbal and written communication skills and ability to maintain written records including recording passenger complaints. Special conditions: Ability to work flexibly within the services core hours and outside of normal office hours within a rota. Requirement to wear a uniform whilst undertaking duties. Previous applicants need not apply. CAT is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to an Enhanced DBS check.