What's involved with this role: Job Title: Resettlement Officer Ref: E Devon 5276137 Pay rate: £17.47 per hour PAYE Role length: Anticipated 12 months Working arrangements: You must be local to attend the office as and when required Additional requirement: A driving licence and access to your own vehicle DBS requirement: A Basic DBS is required for this role The role: We are looking for a Resettlement Officer, for a 12 month contract, to offer a wraparound support service for Ukrainian guests and host families in East Devon and to support refugees resettling into the area by assisting them to find suitable accommodation and helping with their integration into the community. Key responsibilities: Provide wraparound support for refugees resettling into the district, either through government schemes or via the homelessness route Process and manage Homes for Ukraine applications, supporting guests with their integration into the community in the district and helping them move into private rented sector accommodation Offer a wraparound support service for Ukrainian guests and host families in the district by visiting guests and families at home, making contact with them over the telephone and through digital platforms Facilitate a re-matching service for guests who wish or need to relocate to another hosting arrangement either within the district or another location within the United Kingdom Liaise with Ukrainian guests, hosts and families, other project workers, the Housing Options team, the Private Sector Housing team and the Payments Team Assist with the transition of guests into the private rented sector making use of the private rented sector scheme Organise and attend wraparound support events laid on for guests and/or hosts as is required Make sure that Resettlement Team offers a customer focused service using systems thinking principles What the client is looking for: Good level of education with at least a GCSE (or equivalent) in Maths and English Excellent organisational skills and strong administrative skills Ability to be proactive in delivering team support Ability to write clear and concise reports and letters Excellent communication skills and customer service skills Proficient IT skills including Microsoft Office Excellent analytical, negotiating and mediation skills Resilience and ability to deal with intense challenging situations including angry or aggressive callers or visitors Ability to be diplomatic, tactful, friendly and empathetic to customers and colleagues Ability to interpret information via the telephone and enter information direct into the computer Ability to build good strong working relationships with colleagues and customers Ability to research, investigate and analyse information How to Apply: Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.