As a Customer Service Associate, you’ll be the first point of contact for our valued B2B customers, delivering exceptional service, building lasting relationships, and representing Sonova with professionalism and care. You’ll play a crucial role in maintaining the personal connection between our brand and the people who rely on our products every day.
Key Responsibilities
1. Deliver consistent, high-quality customer service via phone, email, and other channels, ensuring customer satisfaction and loyalty
2. Accurately process orders and provide detailed product and service information
3. Resolve customer inquiries, complaints, or issues efficiently, with a focus on first contact resolution
4. Act as a trusted liaison between customers and internal teams, ensuring smooth communication and issue tracking
5. Build and maintain strong, trust-based relationships with customers by understanding their needs and providing tailored solutions
6. Record and manage customer interactions using relevant systems while ensuring data accuracy and confidentiality
7. Collaborate with team members to identify process improvements and contribute to service excellence
8. Uphold company values, policies, and standards while advocating for customers and supporting those with hearing loss
Your Profile
9. Proven customer service experience with a strong passion for helping others
10. Confident communicator with excellent interpersonal and conflict resolution skills
11. Organised and detail-oriented, able to manage multiple tasks and priorities effectively
12. Technically adept, with experience using customer service systems (., SAP, Salesforce preferred)
13. Open to feedback, with a strong desire for continuous learning and self-development
14. Reliable, conscientious, and committed to achieving high standards of accuracy and service
What we offer:
15. A supportive team and management that values quality
16. A permanent role in a company that truly makes a difference
17. Endless opportunities for learning and professional growth
18. Attractive salary, annual bonus, employee assistance program
19. 5 weeks of annual leave plus bank holidays
Applicants must have the right to work in the UK.
Please note: We only consider direct applications for this position. #LI-NB1