We're a modern, tech-led company delivering fully managed digital and IT solutions to the hospitality industry. We blend smart software, great design and hands-on support across online ordering, websites, marketing, EPoS systems, signage, printing and telecoms. Fast-moving, curious and client-focused, we work with hospitality brands across the UK to build slick, reliable systems that look great, perform brilliantly and genuinely make life easier for our customers.
** PLEASE DO NOT USE AI TO ANSWER ANY SCREENER QUESTIONS **
About Us
ZPos is a creative technology company based in South Marston, Swindon. We power thousands of restaurant and takeaway websites, online ordering systems, and hospitality software solutions across the UK, and we also support SMEs through our sister brands.
We design and deliver everything from bespoke websites, software, and apps to integrated marketing, EPoS, and communication systems such as VoIP, WiFi, and branded print.
The Role
We are looking for a Digital Project Coordinator to take day-to-day ownership of the delivery of client website projects from sale confirmation through to go-live.
You will be the main point of contact for clients during the delivery phase and the central organiser between internal teams. Your responsibility is to keep projects on track, maintain momentum, and make sure issues are resolved quickly and professionally.
This is a fast-paced, communication-heavy role focused on organisation, coordination, and follow-through. You will manage multiple projects at the same time in a busy environment and will be expected to use your judgement to resolve delivery challenges independently.
While we currently use Asana for project & task tracking, we welcome ideas and improvements to how we manage delivery and communicate across the business. You will play an active role in refining processes to help projects run more smoothly and predictably.
Key Responsibilities
* Take ownership of the delivery of client projects from sale confirmation through to launch (typically working with clients/staff to get a website built, and ensure anything services ordered are set up correctly).
* Act as the primary point of contact for clients whilst we build their solutions, managing expectations and maintaining clear communication
* Coordinate work across design, development, content, and technical teams, balancing priorities and resolving day-to-day delivery challenges
* Gather, track, and validate required client information such as logos, menus, domain access, content, and payment setup
* Maintain accurate project timelines, task lists, and checklists using our project management tools
* Actively drive actions and deadlines across teams, maintaining momentum and holding delivery accountable
* Take ownership of pre-launch delivery issues as they arise, working with internal teams and clients to resolve blockers and keep our client's projects moving, escalating only when resolution genuinely requires senior input
* Ensure projects are completed to a high standard and are ready for handover to our account management teams
* Contribute ideas and improvements to delivery processes, documentation, and ways of working over time
What We Are Looking For
* Experience coordinating clients and staff to fulfill a client's order/solution. Ideally working with similar products/services in an agency.
* Strong organisational skills and the ability to manage multiple projects simultaneously
* Excellent written and verbal communication skills
* Naturally technically minded (we are an agency providing IT/tech products & services to businesses)
* Confidence dealing with clients and internal teams
* Comfortable taking ownership of delivery outcomes and making judgement calls in a busy environment
* Calm, organised approach under pressure
* Strong attention to detail and pride in keeping work organised
* An analytical ability to identify and optimise processes, particularly around the lifecycle of a project
* Confident using a variety of software platforms, and the ability to learn new tools quickly
Desirable Experience
* Experience coordinating website builds or digital services
* Familiarity with task management tools such as Asana, ClickUp, Trello, or similar
* Basic understanding of domains, hosting, and online payments (for example Stripe)
* Experience working in a small to medium sized business or agency environment
What Success Looks Like
* Projects are delivered on time and to a consistent standard
* Clients feel informed, supported, and confident throughout the delivery process
* Internal teams are clear on priorities, responsibilities, and deadlines
* Delivery timelines improve as processes become more consistent and effective
* Client onboarding satisfaction increases
Why Join ZPos
* Be part of a fast-growing company making a real impact in the hospitality tech sector
* 31 paid holiday days including bank holidays
* Birthday day off
* Healthcare cash plan
* Employee benefits platform including CycleScheme and shopping discounts
* Staff discounts at our sister brands, including a coffee shop
* Free soft drinks, barista-grade coffee, tea, and fruit
* Free on-site parking
* Modern, well-equipped offices
* Paid volunteering days
* Birthday gift allowance
* Company events
* Company pension