Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.
The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.
The sportswear market has been dominated by a small clique of mass‑market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.
Role
As a Store Manager you are responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first – always.
You will ensure all employees are given what they need to know, when they need to know it so that they’re empowered and informed. You will also be responsible for supporting all operations within the store, both front and back of house.
Responsibilities
* Ensure floor team are set up operationally to deliver the best customer experience which will then maximise sales.
* Train the team to deliver service expectations and manage performance in the moment with regular feedback.
* React to a constantly changing retail environment, driving service in the moment, and responding to customer needs.
* Drive results: exploit all opportunities to ensure the customer is delighted with interactions.
* Work closely with the store team to ensure a smooth stock flow, returning stock and achieving ‘All Sizes Out’ targets.
* Keep up to date with and adhere to company policies and procedures.
* Ensure all team documentation is updated and stored in accordance with company procedure and legal requirements.
* Control and manage all administrative and back‑of‑house operations including cash handling, delivery process and paperwork.
* Adhere to H&S policies and elevate issues to the Head Office team within required time frames.
* Work towards Sale Plans and KPI targets by setting clear objectives for commercial results with a service‑focused approach.
* Build and motivate an excellent team confident in achieving customer‑focused results.
* Have an excellent knowledge of the marketplace and competition to support commercial decisions.
* Embrace all ideas and opportunities to increase sales and actively drive the business.
* Seek opportunities to improve, encouraging the team to try new ideas.
* Embrace multi‑channel advancements and understand their commercial impact.
Skills & Experience
* Ideally have worked in a supervisory or management role in a customer‑facing environment.
* Retail exposure is beneficial.
* Ability to thrive in a sales‑targeted environment.
* Outstanding written and verbal communication skills.
* Initiative to solve problems.
* Proven leadership ability.
* Decision‑making skills.
* Excellent interpersonal skills.
* Adaptable to change.
* Time management.
* Conflict resolution.
* Excellent team player.
* Mentorship.
* Passion for the brand.
What We Offer
* Competitive salary.
* Opportunity to work with global sporting partners.
* Chance to build a career with a fast‑paced, high‑growth brand.
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