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Elevate Your Luxury Retail Career: Showroom Manager in Dullingham (Near Newmarket)!
We're seeking a proactive, sales-driven Showroom Manager to champion our customer experience and drive commercial success at our leading retail business in Dullingham. This is a hands-on leadership role for someone with a passion for luxury, exceptional customer service, strong administrative prowess, and a collaborative spirit. If you're highly organized, reliable, and eager to grow with a business expanding its retail footprint, we want to hear from you.
Key Responsibilities
Showroom Operations
* Open and close the showroom daily, ensuring it's impeccably prepared: perfect lighting, inviting music, pristine cleanliness, refreshing hospitality, and fully operational POS systems.
* Maintain the showroom's impeccable appearance, ensuring product displays are accurate, updated, and perfectly aligned with current inventory and promotions.
* Manage inventory turnover using NetSuite, coordinating seamlessly with Operations and Warehouse for product transfers and replenishments.
* Monitor and reorder consumables to consistently provide exceptional customer hospitality (e.g., tea, coffee).
Customer Experience & Sales
* Greet and assist customers, delivering compelling product demonstrations and expertly guiding them through their sales journey.
* Proactively follow up on customer inquiries, draft orders, and abandoned carts via Shopify and internal systems.
* Create and manage orders, meticulously track deposits, and coordinate delivery timelines using third-party portals (Furdeco, Stream, MaxOptra).
* Manage all sample requests, ensuring swatch orders are processed and posted correctly and promptly.
* Handle post-delivery customer concerns with empathy and efficiency, liaising with appropriate teams for swift resolution.
Skills & Qualifications
* Proven experience in retail or showroom management, ideally within a high-value or luxury furniture environment.
* Exceptional communication and interpersonal skills with a natural ability to build strong rapport with customers and colleagues.
* Demonstrated sales acumen and a track record of successfully closing deals and exceeding targets.
* Proficiency in NetSuite, Shopify, and third-party logistics portals (e.g., Furdeco, Stream, MaxOptra) is a distinct advantage.
* Outstanding organisational and time management skills.
* Strong analytical abilities and meticulous attention to detail.
* Reliable, self-motivated, and comfortable working weekends and holidays as needed.
What Awaits You
* A permanent, full-time position offering long-term stability and security.
* A clear pathway for career progression within a leading luxury brand.
* A competitive salary ranging from £35,000.00 to £40,000.00 per year, commensurate with your experience.
* Convenient free on-site parking.
* A comprehensive benefits package, including a company pension scheme.
* A supportive and collaborative work environment. Your schedule will be 5 days per week, including weekends and bank holidays, with 2 in-lieu weekdays.
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