Your new company 3rd Line Technical Solutions Engineer required on a permanent basis for a public sector organisation based in the West Yorkshire area. The organisation is using technology to transform its end user experience and it is a great time to join the Technical Solutions Team. Your new role As a 3rd Line Technical Solutions Engineer, you'll join a dynamic and collaborative IT team, playing a key role in delivering secure, scalable, and supportable technical solutions across infrastructure, networking, end-user computing, and cyber security. You'll act as a third-line escalation point for complex incidents, lead on strategic IT projects, and contribute to the responsible adoption of AI technologies across the organisation. You'll support governance activities including risk assessments, security reviews, and compliance with Cyber Essentials Plus, GDPR, and NHS DSP Toolkit standards. You'll also maintain technical documentation and contribute to the IT knowledge base. What you'll need to succeed To be successful in this role, you'll bring: Proven experience working with infrastructure, networking, cloud and cyber security technology at a 3rd line level Strong technical expertise and problem-solving skills Ability to communicate complex technical concepts to varied audiences Experience delivering IT projects in complex environments Knowledge of ITIL frameworks and governance processes Familiarity with AI technologies and their ethical deployment is highly desirable What you'll get in return You'll be part of a supportive and innovative IT team that values collaboration, continuous improvement, and professional development. Competitive salary negotiable on experience between £47,000 and £55,000 Hybrid and flexible working (1-2 days a week in the office) Generous annual leave and public sector pension scheme plus various other benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk