Position: Housing Officer Location: Feltham/Hounslow - HYBRID Salary: £30,000 - 35,000 per annum Contract: 6 month fixed term contract We are seeking a proactive and experienced Housing Officer to support the effective management of our clients housing portfolio. About the Job To provide a customer focused, proactive and high-quality tenancy management service to the local authority, affordable and private sector homes. Ensure tenants comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches. Responsibilities include: * Facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies. * Lettings of properties that include LHA/PRS ensuring void periods are kept to a minimum. * Conducting viewings with prospective tenants * Ensure all paperwork and compliance documents in place for new tenancies. * Ensure high retention of tenancies * Actively work with residents to manage their rent accounts and maximise income. * Support with the management of repairs including raising repairs, scheduling, documentation, and maintaining records. * Build effective relationships with residents, increasing resident satisfaction and quality of life. * Investigate complaints, insurance claims and MP/Councillors enquiries and review lessons learnt. * Assist with the housing management and compliance within blocks to ensure they are compliant and well maintained Experience and Skills Required: * Experience of Housing management system * Excellent knowledge of housing regulation and an understanding of best practice and industry leading developments. * Experience of working of working in a resident engagement or customer facing role. * Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences. * Strong negotiating and influencing skills across a range of stakeholders. * Analytical, with the ability to quickly solve problems through practical and innovative means. * Achievement focused approach, with the ability to drive performance. * Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. Please apply now to submit your details for this role