Clinical Lead for the Whittington Urgent Treatment Centre
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Job Summary
The Whittington Urgent Treatment Centre Clinical Lead will provide effective clinical and strategic leadership for Whittington Urgent Treatment Centre working in partnership with Whittington NHS Trust who have overarching service delivery responsibility for the UTC services.
Main duties of the job:
* Support continuous improvement in our services that enables us to offer patient care to the highest standards; manage the GPs working at our UTCs to help us achieve our strategic aims. The Whittington UTC GP queue currently operates 0900hrs-2200hrs.
* Collaborate closely with the Deputy Medical Director and other Integrated Urgent Care (IUC) clinical leads across the portfolio of LCW services.
* Ensure compliance with governance processes, both Whittington and LCW, and develop LCW relationships with Whittington colleagues.
Key Relationships
* LCW Medical Director and Deputy Medical Director, Whittington Directorate of Medicine, Senior Management Team, the Clinical Leadership team across our services.
* Local NHS bodies including the ICBs, Health Education England, LMC and various GP representative groupings and GP partners in joint ventures.
Role Responsibilities
* Working with the Deputy Medical Director, Quality Leads and Clinical Lead counterparts in other LCW services to support the development and delivery of our UTC delivery model.
* Support the achievement of KPI targets, resource profiling and cost management, ensuring that the clinical workforce is competent and sufficient in light of demand pressures.
* Attend regular meetings with LCW clinical leadership and commissioning partners to support delivery of the service and delivery of our UTC contracts.
* Provide effective professional leadership for all medical staff working in the UTC.
* Provide clinical leadership for service development initiatives, working with heads of service, operational managers, and back‑office functions (HR, IM&T, PMO, Rota Team). Contribute to the creation of new clinical protocols and pathways for our UTCs.
* Ensure that clinical performance is adequate for delivery of the UTC: manage incidents and complaints, support clinicians to become more clinically effective, and facilitate training updates.
* Take responsibility for promoting the health and wellbeing of the clinical team in the UTC service.
* Manage any disciplinary and performance issues amongst clinical members of the UTC service.
* Provide or arrange teaching and mentoring as needed; ensure regular 1‑2‑1s and annual appraisals for all employed clinical staff.
* Support relevant administrative functions such as rota management.
* Represent the LCW Whittington UTC arm in engagement with local medical colleagues and governance processes.
* Promote clinical safety and compliance with CQC requirements at UTC sites.
* Ensure audit functions are in place to monitor quality of work carried out by LCW staff at Whittington UTCs and provide feedback for performance improvement.
* Support and participate in research/audit as directed by LCW/Whittington.
* Contribute to the development of the LCW Team and culture; provide regular project progress and service level reports.
* Be the point of contact for safeguarding concerns at Whittington UTC sites; liaise with stakeholders and ICB safeguarding leads.
* Ensure robust medicines management processes are in place with Whittington and LCW Medicines Management Lead.
* Oversee and manage educational needs of clinical staff, including GP trainees.
Qualifications
* Qualified GP with GMC registration.
* Clinical experience working in a UTC or urgent care setting, ideally in London.
* Previous clinical leadership experience desirable.
* Demonstrable problem‑solving skills, flexibility, ability to manage multiple priorities.
* Strong commitment to ensuring a dignified, high‑quality patient experience.
* Basic medical coding skills.
* Processing Referrals training, Project Management knowledge, Managing disciplinary and performance issues knowledge.
* Flexible and adaptable to change to meet service needs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service (formerly CRB) check for any previous convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see the NHS Careers website.
Employer Details
* Employer name: LCW UCC
* Address: Whittington Hospital, Magdala Avenue, London, N19 5NF
* Website: https://www.lcwucc.com/
Equal Opportunities Statement
It is the aim of the organisation to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, colour, religion, marital status, sexuality, age or disability, or is placed at a disadvantage by conditions which cannot be shown to be justifiable.
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