Overview
CCR is seeking a dynamic and experienced Operations Manager UK&I to lead and drive the Project Department and the Service & Aftermarket operations in UK&I. This strategic and operational leadership role is responsible for ensuring the execution of end-to-end field operations, achieving departmental KPIs, and delivering excellence in customer satisfaction and operational performance. A key focus will also be the development of a new Technical Support Team.
Responsibilities
* Ensure seamless delivery of projects - from planning and execution to commissioning and client handover.
* Drive continuous improvement in service delivery and aftermarket support to maximize uptime and customer loyalty.
* Establish standardized operating procedures and ensure consistent application across regions.
* Monitor and report on performance metrics (KPIs), taking corrective actions as needed.
Technical Support Team Development
* Establish and scale new local Technical Support Team in the UK&I
* Define team structure, recruitment plans, and operational processes.
* Provide training, tools, and resources to ensure teams are equipped for effective support delivery.
* Create a roadmap for expansion and integration with global support operations.
Stakeholder & Customer Engagement
* Act as the key point of contact for major clients in relation to project execution and post-sales support.
* Collaborate with Sales, Engineering, and Product Management to align field operations with customer needs.
* Drive customer satisfaction and retention through proactive service and strong relationship management.
Key Performance Indicators (KPIs)
* On-time delivery of projects (%)
* Service response time and resolution rate
* Team performance and productivity metrics
* Budget adherence and cost efficiency
* Employee engagement and retention within the department
* Proven experience in leading Project & Service Operations and delivering turnkey projects
* Technical background combined with solid leadership experience
* Successful track record in building and scaling Technical Support Teams, ideally in the UK
* Experience integrating with global support operations
* Strong stakeholder management and client relationship skills
* Ability to collaborate effectively with Sales, Engineering, and Product Management
* Focused on customer satisfaction and service excellence
* Demonstrated ability to manage team performance, budget adherence, and operational efficiency
* Strong leadership, communication, and organizational abilities
Seniorities
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Industrial Machinery Manufacturing
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