Overview
We're excited to share a fantastic opportunity for someone to join us as a Housing Officer. This is a role where you'll make a real and lasting impact, supporting customers to enjoy their homes, sustain their tenancies, and feel part of a thriving community. 12 month FTC / secondment for internal candidates, 37 hours per week, Monday-Friday. Location: West Suffolk (including Bury Newmarket, Haverhill, Mildenhall); travel to other eastern operational areas required. Company vehicle will be provided due to frequent road work.
Role and responsibilities
As a Housing Officer, you play a key role in delivering a proactive and supportive tenancy management service that enables customers to enjoy their homes and sustain their tenancies. You work closely with tenants to understand their needs, offering tailored support in areas such as safeguarding, hoarding, mental health, and property condition concerns. You also assist your Housing Manager in delivering the organisation's Housing Made Simple vision by ensuring compliance with legislation, policies and procedures. Additionally, you manage a personal caseload, help address tenancy breaches and tenancy fraud, and consistently focus on providing outstanding customer service that makes a meaningful difference to residents' lives.
What we’re looking for
* Exceptional communication skills, including the ability to deliver complex or difficult messages clearly and empathetically.
* Ability to listen, empathise, and act in the best interest of tenants, including working one-to-one in their homes.
* Strong organisational skills, with the ability to prioritise and manage a caseload based on urgency.
* Proficient user of Microsoft Office.
* Educated to GCSE standard (or equivalent).
* Full UK driving licence.
Additional Details
Closing date: 27th May 2026 (Midnight). Interview dates: 4/5th June.
Salary and employment type
Annual salary: £33,803.25. Employment type: Temporary.
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